A'Shivia Lancaster
Lithonia,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Product Support Technician- TSC
The Home Depot Inc
06.2024 - Current
- Responded promptly to customer inquiries via phone.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for corporate users.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Supported remote desktop connections for users requiring assistance, as needed.
- Assisted in the installation of new hardware and software components.
- Collaborated with chat coaches and level II team members to identify system requirements and resolve problems.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Product Support Tech-SSC- Application Operations
The Home Depot Inc
10.2022 - 05.2024
- Provided technical support to users for troubleshooting.
- Verified accuracy of incoming tickets from ServiceNow-ApplicationOperations.
- Performed troubleshooting of application issues to identify root causes and resolution paths.
- Developed SQL queries for data extraction from various databases.
- Diagnosed and resolved users' issues related to software.
- Responded promptly to emergency tickets requiring immediate attention due to users' requests.
- Tracked all reported problems and provided timely status updates to customers.
- Updated knowledge base articles with new information as needed.
- Participated in cross-functional team meetings to discuss process improvements.
GWA-Quality Control-Coach
The Home Depot Inc
Locust Grove, GA
06.2020 - 10.2022
- Followed safety regulations while operating machinery and handling hazardous materials.
- Collaborated closely with other departments such as production, quality control, sales, to ensure smooth operations.
- Maintained accurate and up-to-date inventory records.
- Implemented quality control tools and methodologies to enhance product quality and reduce defects.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Education
Certificate of Completion - Product Support Technician
Orange Method
12-2022
Associate of Arts - Business Administration
American InterContinental University
Atlanta, GA04-2018
Skills
- Active listener
- Efficient communication
- Excellent customer service
- Team player
- Leadership
- Critical thinker
- Problem-solving
Timeline
Product Support Technician- TSC
The Home Depot Inc
06.2024 - Current
Product Support Tech-SSC- Application Operations
The Home Depot Inc
10.2022 - 05.2024
GWA-Quality Control-Coach
The Home Depot Inc
06.2020 - 10.2022
Certificate of Completion - Product Support Technician
Orange Method
Associate of Arts - Business Administration
American InterContinental University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
BENTLEY DAVISBENTLEY DAVIS
Space Analyst at The Home Depot IncSpace Analyst at The Home Depot Inc
NiKale HandspikeNiKale Handspike
Technical Team Lead Operator at Duracell BatteriesTechnical Team Lead Operator at Duracell Batteries