Keyana Johnson
Gainesville ,FL
Summary
Dynamic and detail-oriented professional with experience at UF Health Shands Hospital, adept in office duties and fostering positive relationships. Excelled in providing compassionate patient care. Demonstrated exceptional teamwork and organizational skills, significantly improving productivity and patient satisfaction.
Ready to provide my experience to potential employers and to make a difference!
Overview
3
3
years of professional experience
Work History
Support Clerk Technician
UF Health Shands Hospital
Gainesville, FL
10.2021 - 09.2023
- Streamlined office operations for improved productivity through effective document management and organization.
- Provided backup support to receptionist duties as needed, including answering phones and directing calls appropriately.
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
- Reduced response time to patients inquiries with prompt and accurate communication.
- Contributed to a positive work environment by consistently demonstrating professionalism, reliability, and teamwork.
- Managed inventory levels for office supplies, ensuring availability of essential items while minimizing waste and costs.
- Improved data accuracy by meticulously reviewing and updating records in internal systems.
- Coordinated schedules for meetings, events, and appointments while effectively managing potential conflicts or overlaps.
- Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
- Demonstrated excellent attention to detail in proofreading documents before distribution or submission.
- Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
- Reviewed files, records and other documents to obtain information to respond to patient or visitor requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Cleaned work area and management work area at all times. Neatly put belongings up, as well as organizing.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Gathered data from appropriate sources to assist in determining patient needs and requirements.
- Verified software functionality meets organizational needs.
Patient Care Assistant
Palm Garden of Gainesville
Gainesville, FL
05.2020 - 12.2022
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- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Enhanced office efficiency by organizing and streamlining filing systems.
- Reduced workload for management by taking on additional administrative tasks.
Education
Associate Of Business Management - Business Administration And Management
Santa Fe College
Gainesville FlSkills
- Compassionate
- Microsoft office
- Team Player
- Scheduling appointments
- Filing systems
- Time Management
- Work prioritization
- Proofreading
- Cleaning and sanitizing
- Active listener
- Verbal and written communication
- Relationship building
- Organization
- Supportive
- Family-oriented
- Strong work ethic
- Motivator
- Coachable
- Flexible and adaptable
- Problem-solving
- Professionalism
Timeline
Support Clerk Technician
UF Health Shands Hospital
10.2021 - 09.2023
Patient Care Assistant
Palm Garden of Gainesville
05.2020 - 12.2022
Associate Of Business Management - Business Administration And Management
Santa Fe College