Ashiyah Hellams
Greenville
Summary
Dynamic customer service professional with a proven track record at Conduent, adept at problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and strong product knowledge. Committed to maintaining high standards of cleanliness and service excellence, as demonstrated in previous roles, including as an EVS Housekeeper at Prisma Health.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
Florham Park, NJ
08.2024 - Current
- Handle a high volume of customer calls daily, maintaining efficiency and professionalism in fast-paced environments
- De-escalate complex customer concerns and deliver effective, first-call resolutions
- Strengthen customer retention by providing empathetic, solution-focused support
- Manage escalated issues and ensure timely, satisfactory outcomes aligned with company standards
- Leverage in-depth product knowledge to recommend personalized solutions and improve customer experience
EVS Housekeeper
Prisma Health
Greenville, SC
11.2022 - 07.2024
- Maintained strict sanitation and infection control standards in patient rooms, surgical areas, and high-traffic spaces
- Supported a safe and welcoming healthcare environment through attention to detail and consistency
- Collaborated with healthcare staff to ensure timely room turnover and patient readiness
- Improved cleanliness standards by thoroughly disinfecting high-touch surfaces and critical areas
- Managed linen processing to maintain hygiene and quality compliance
Team Member
Papa John's Pizza
Taylors, SC
12.2018 - 03.2022
- Maintained operational efficiency by keeping workspaces clean, organized, and compliant with safety standards
- Adapted quickly to new responsibilities, consistently meeting performance expectations
- Demonstrated reliability and flexibility by covering shifts during peak periods and staff shortages
- Contributed to team productivity by completing tasks accurately, quickly, and with minimal supervision
Education
High School Diploma - Marketing Management And Research
JL Mann
Greenville Sc06.2022
Skills
- Active listening
- Critical thinking
- Problem resolution
- Product knowledge
- Customer education
- Product and service solutions
- Research
- Call center experience
- Documentation
- Knowledgeable in operating office equipment
- Ability to communicate effectively with all stakeholders to include coworkers, management, and clinical partners
- Delivered friendly and efficient customer support
Timeline
Customer Service Representative
Conduent
08.2024 - Current
EVS Housekeeper
Prisma Health
11.2022 - 07.2024
Team Member
Papa John's Pizza
12.2018 - 03.2022
High School Diploma - Marketing Management And Research
JL Mann