Results-driven manager with expertise in team leadership, staff training, and enhancing operational efficiency. Committed to fostering a collaborative environment that maximizes performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Django Chicken
Braselton, GA
04.2026 - Current
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Monitored kitchen performance metrics to identify areas for improvement and implement solutions.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Checked and tested foods to verify quality and temperature.
Manager
Kokee Tea
Atlanta, GA
01.2026 - 04.2026
Established strong vendor relationships to negotiate favorable terms and enhance supply chain efficiency.
Implemented customer feedback systems to gather insights, driving continuous improvement in services offered.
Coordinated promotional events that increased brand visibility and attracted new customers effectively.
Managed and motivated employees to be productive and engaged in work.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Komma Tea
Lawrenceville, GA
04.2019 - 10.2025
Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
Developed and implemented training programs for staff to enhance product knowledge and customer engagement.
Analyzed sales data to identify trends, optimizing inventory management and product offerings.
Led team meetings to foster communication, set goals, and address operational challenges collaboratively.
Streamlined processes to improve order fulfillment times and reduce waste in inventory handling.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Warehouse Worker
Amazon
Lawrenceville, GA
09.2020 - 03.2021
Collaborated with team members to optimize picking processes and improve order accuracy.
Trained new employees on safety protocols and operational procedures for warehouse tasks.
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 100 pounds.