Ashkya Santini
Joplin
Summary
Dynamic leader with a proven track record at Charlie's Chicken, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional decision-making and relationship-building skills. Achieved significant improvements in staff productivity and service delivery through effective staff training and development.
Overview
4
4
years of professional experience
Work History
Manager
Charlie's Chicken
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waitress
Norma's Diner
05.2021 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Staff Member
Boys and Girls Club
05.2023 - 08.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Watched over kids from ages 6-11 years old
- Maintain a safe environment while tending to the kids.
- Making sure all students are accounted for and with me at all times.
- creating activities to keep kids occupied while also learning something new or practicing old knowledge.
Education
Bachelor of Science - Pre Vet, Agriculture Education
Missouri State University
Springfield, MO05-2027
Bachelor of Science - Pre Vet, Agriculture Edcation
Crowder College
Neosho, MO05-2025
High School Diploma -
Joplin High School
Joplin, MO05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Relationship building
Timeline
Staff Member
Boys and Girls Club
05.2023 - 08.2023
Waitress
Norma's Diner
05.2021 - 08.2024
Manager
Charlie's Chicken
07.2020 - Current
Bachelor of Science - Pre Vet, Agriculture Education
Missouri State University
Bachelor of Science - Pre Vet, Agriculture Edcation
Crowder College
High School Diploma -
Joplin High School
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