Ashland Walker
Richardson
Summary
Seasoned professional with 9 years of customer-facing experience, adept in sales and support roles. Skilled in cashier duties, sales floor management, and providing exceptional customer service. Seeking a Remote Customer Service Representative position to leverage service excellence and remote work proficiency.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Resultscx
10.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Home Health Aide
Always with you home health care
06.2019 - Current
- Provide comprehensive personal care and assist with daily living activities, including bathing and meal preparation
- Perform essential household tasks, such as laundry and grocery shopping, to maintain a safe and clean environment
Sales Associate (Part-Time)
Dds discounts
01.2015 - 10.2019
- Facilitate customer transactions at the point of sale, ensuring a smooth checkout process
- Manage merchandise on the sales floor and in stock, including organizing the fitting room to optimize the shopping experience
Cashier/Customer Service
Walmart Supercenter
03.2017 - 12.2018
- Processed transactions efficiently, maintaining a high level of accuracy and customer satisfaction
- Addressed customer inquiries, demonstrating effective problem-solving skills to ensure a positive shopping experience
Education
High school or equivalent - Diploma
H. Grady spruce
Dallas, TX05.2015
Skills
- Communications
- Customer Service
- Cash Register
- Fast Learner
- Microsoft Office
- CSR
- Customer Care
- Customer Support
- Meal Preparation
- Home Care
- Laundry
- Cooking
- Senior Care
- Caregiving
- Cleaning Experience
Timeline
Call Center Agent
Resultscx
10.2024 - Current
Home Health Aide
Always with you home health care
06.2019 - Current
Cashier/Customer Service
Walmart Supercenter
03.2017 - 12.2018
Sales Associate (Part-Time)
Dds discounts
01.2015 - 10.2019
High school or equivalent - Diploma
H. Grady spruce
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