ASHLEA GOSSETT
Brownsburg,USA
Summary
With a proven track record at TCS Transportation LLC, I excel in remote team management and Microsoft Office, enhancing project delivery by 30%. My leadership fosters high employee engagement through motivational skills, ensuring accuracy and quality control in fast-paced environments. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
TCS Transportation LLC
Indianapolis, Indiana
01.2024 - Current
- Maintained a high level of accuracy when creating reports for senior management review.
- Monitored project timelines closely to ensure deadlines were met or exceeded.
- Developed team members’ skills through coaching, feedback, and mentoring initiatives.
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly.
- Utilized strong communication skills to build relationships with internal stakeholders.
- Collaborated with other departments in order to identify areas where process improvements could be made.
- Assessed employee training needs based on company objectives and provided necessary resources accordingly.
- Point of contact for my team for maintenance related issues.
- Utilize information resources, tools, and routing applications to efficiently assign all trips and standing orders, applying cost-effective measures and adhering to required timelines.
- Ensure trip coverage by exhausting all driver resources and handle service calls professionally and promptly.
- Identified and implemented motivational techniques to increase employee engagement.
- Updated existing databases with new entries on a regular basis.
- Utilized Microsoft Office Suite for various tasks related to data entry work.
- Created spreadsheets by compiling and sorting information and establishing entry priorities.
MTP Medically Trained Personnel
Quality Correctional Care
Evansville, Indiana
09.2023 - 01.2024
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained patient confidentiality when handling records and sensitive data.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Complied with state regulations to maintain safe, clean pharmacy.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Sorted medications for delivery and distribution.
- Managed emergency situations effectively while maintaining professional demeanor.
- Administered medications as prescribed by physicians and monitored responses to treatments.
- Performed physical examinations on incoming detainees per policy requirements.
- Performed triage duties on incoming detainees who require urgent attention due to injury or illness.
- Maintained accurate medical records according to established policies and procedures.
- Developed strong relationships with patients through compassionate communication techniques.
- Followed infection control procedures to prevent or stop spread of infections.
- Used computers to complete necessary patient charts and documentation on patients’ progress.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Cleaned and sanitized medical equipment and rooms.
- Respected patient privacy rights while providing care services.
Site Manager
ABK Tracking
Evansville, Indiana
01.2022 - 03.2023
- Supervised workers during their shifts in order to ensure that tasks were completed according to standards.
- Audited and maintained inventories, supplies, and equipment.
- Enforced strict safety regulations on-site to ensure the well-being of personnel and visitors alike.
- Accurately administered drug tests according to established protocols and standards.
- Maintained accurate records of specimen collection, processing, storage, and disposition.
- Inspected laboratory equipment to ensure proper functioning prior to use.
- Compiled data reports on drug testing activities for management review.
- Verified donor identity using photo identification and other methods as required by law.
- Proficiently collected urine samples in a secure manner, ensuring confidentiality of results.
- Adhered to safety procedures when handling hazardous materials in the laboratory environment.
- Enforced court orders related to conditions of probation.
- Conducted investigations into alleged violations of probation rules and regulations.
- Monitored and conducted surveillance of offenders to meet terms of probation.
Education
High School Diploma -
Broad Ripple High School
Indianapolis, IN06-2003
Skills
- Customer focus
- Motivational skills
- Remote team management
- Workload management
- Accuracy and attention to detail
- Strong communication skills
- Quality control procedures
- Confidentiality and security
- Data entry
- Microsoft office expertise
- Word processing
Timeline
Team Leader Manager
TCS Transportation LLC
01.2024 - Current
MTP Medically Trained Personnel
Quality Correctional Care
09.2023 - 01.2024
Site Manager
ABK Tracking
01.2022 - 03.2023
High School Diploma -
Broad Ripple High School