Ashlea Johnson
Horn Lake,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional bringing Linehaul background, leadership talents and focus on performance/service. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
9
9
years of professional experience
Work History
Linehaul Support Representative
FedEx Ground
Olive Branch, MS
06.2021 - Current
- Provided technical support to customers via phone, email, and chat.
- Adhered to company policies and procedures while providing excellent customer service.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transport operations.
- Communicated with vendors regarding shipment status updates.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Relayed work orders, messages or information using telephones or two-way radios.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Advised personnel about accidents, weather conditions or other hazards.
Package Handler
FedEx Ground
Olive Branch, MS
04.2020 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Checked all outgoing shipments to ensure accuracy of contents.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Attended regular meetings with management team members to discuss productivity goals.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
Personal Assistant
performance distributors
Memphis, TN
09.2019 - 12.2023
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Proofread documents for accuracy prior to submission to the executive team.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Sorted mail received daily for distribution throughout the office.
- Scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Provided assistance communicating, typing correspondence or obtaining information.
Server
Dan Mcguinness Pub
Southaven, MS
08.2018 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Carhop
Sonic
Horn Lake, MS
08.2014 - 10.2017
- Greeted and welcomed customers as they arrived at the drive-in window.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
- Maintained accurate records of sales transactions for accounting purposes.
- Roller-skated while removing trays from dining areas, serving, assembling beverage orders and preparing menu items.
- Carried trays with 1 to 8 beverages on it to correct cars.
- Verified orders and bagged items for easy transport.
- Completed orders by making specialty shakes and ice cream desserts.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2016
Some College (No Degree) - Accounting
Northwest Community College
Southaven, MSSkills
- Performance Management
- Policy Enforcement
- Budget Management
- Employee Development
- Continuous Improvement
- Problem-Solving
- Teamwork and Collaboration
- Quality Assurance
- Flexible Schedule
- Team Building
- Work Planning and Prioritization
- Shipping and receiving
- DOT Regulations
- Loading and unloading
- Warehouse environment safety
- Performance improvement
Accomplishments
Linehaul Support Rep.
- bravo zulu
Affiliations
- I have two small children which keep me very busy between doctor visits, school, dentist, maintaining our daily routine and working full-time has taught me how to balance out everything without becoming overwhelmed.
- Recently, I picked up embroidery and designing shirts, house decals for decoration, and other small decorations/items.
- I enjoy renovating/taking on house projects such as: laying new floors, painting, landscaping and gardening.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Linehaul Support Representative
FedEx Ground
06.2021 - Current
Package Handler
FedEx Ground
04.2020 - Current
Personal Assistant
performance distributors
09.2019 - 12.2023
Server
Dan Mcguinness Pub
08.2018 - 02.2020
Carhop
Sonic
08.2014 - 10.2017
High School Diploma -
Horn Lake High School
Some College (No Degree) - Accounting
Northwest Community College