Detail-oriented administrative professional enhancing office efficiency and compliance in healthcare settings. Effectively coordinates communication between healthcare providers and patients, streamlining operations and ensuring regulatory adherence to improve patient satisfaction and operational productivity.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Fresenius Kidney Care – Lake City Home Therapies
Lake City
01.2022 - Current
Managed daily scheduling for patient appointments and staff meetings.
Greeted patients and vendors, screened and directed calls on multi-line switchboard, established efficient office filing system, supported manager on various projects, drafted memos and correspondence, coordinated scheduling for multiple physicians, organized charts for new patients, maintained patient and personnel records, processing invoices for clinic.
Coordinated communication between healthcare providers and patients effectively.
Assisted in preparing patient care documentation and reports for compliance.
Administrative Assistant
Fresenius Kidney Care – Lake City West (In-center)
Lake City
01.2016 - 01.2022
Greeted patients and vendors, operated multi-line switchboard, maintained filing system, scheduled patient appointments, set up meetings via Teams and Zoom, admitted and discharged patients, maintained medical records, managed personnel and education records, completed monthly validations, performed data entry, reported data to Crown Web Medicare/Medicaid Government Reporting System, updated Emergency Preparedness materials per CMS guidelines, processed Kronos Payroll, kept OSHA records current, ordered clinic supplies and inventory via SAP and Ariba, prepared transplant paperwork, conducted patient labs, and obtained patients' vital signs.
Managed patient scheduling and coordinated appointments for home therapy services.
Assisted with patient intake and ensured accuracy of medical records and documentation.
Supported staff with administrative tasks to maintain smooth daily operations and workflow.
Emergency Room Admissions Clerk
Baker County Medical Services
01.2004 - 01.2015
Processed patient admissions and registrations efficiently.
Collected and verified patient demographics to ensure accurate admissions.
Maintained accurate patient records and documentation standards.
Assisted patients with insurance verification and eligibility inquiries.
Cashier/Stocker
Winn-Dixie Supermarket
01.2003 - 01.2004
Executed customer transactions accurately using point-of-sale systems to ensure smooth checkout process.
Delivered customer service while operating cash register, managing cash transactions, balancing till, stocking merchandise, and maintaining store cleanliness.
Provided exceptional customer service by addressing inquiries and resolving issues.
Ensured cash drawer accuracy through regular cash counts and reconciliations.
Receptionist/Legal Secretary
Norris, Koberlein & Johnson, P.A.
01.1999 - 01.2003
Greeted clients, managed multi-line switchboard, and performed data entry, copying, faxing, and filing to support legal team. Developed spreadsheets for case management, prepared documents including wills, powers of attorney, and trusts, and dictated motions, orders, and letters for courthouse filing. Organized legal files, conducted legal research, and scheduled appointments for hearings and trials.
Scheduled appointments and coordinated meeting logistics for attorneys and clients to facilitate effective communication.
Managed front desk operations, ensuring efficient visitor check-in and enhancing client experience.
Answered phone calls and directed inquiries to appropriate staff members.
Education
Associate of Arts -
Gateway Community College
Lake City, Florida
05-2024
Diploma -
Columbia High School
Lake City, Florida
01-2000
Skills
Office 365
Kronos Payroll
Peoplesoft
Workday
SAP
Ariba R2P
Basware Workflow
Document management Financials
Data management
Travel management
Maintenance scheduling
Medical records management
Policy management
Collaboration tools
Problem solving
Time management
Attention to detail
Highly organized
Effective communication
Team collaboration
Timeline
Administrative Assistant
Fresenius Kidney Care – Lake City Home Therapies
01.2022 - Current
Administrative Assistant
Fresenius Kidney Care – Lake City West (In-center)