Ashlee Addington
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Fire Monitoring Customer Service Representative
Cintas
10.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dispatcher Supervisor
Absolute Logistics And Transport Inc
10.2021 - 08.2023
- Checked paperwork prior to dispatching crew members to maintain accuracy
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards
- Effectively resolved complaints by working closely with customers
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Technical Support
Asurion
09.2020 - 10.2021
- Handled Customer service issues by providing guidance or escalating for advanced support
- Served as the first point of contact for incoming technical service calls
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Maintained up-to-date case documentation for future reference
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Provided technical support to at least 30 clients daily.
Server
Texas Roadhouse
03.2017 - 09.2020
- Provided exceptional service to high volume of daily customers
- Sold gift cards, excelling in competitions, and upselling dishes and drinks
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily.
Education
Some College (No Degree) - Criminal Justice
Grand Canyon University
Phoenix, AZSkills
- Dispatch of Drivers
- Fleet Operations
- Customer Relations
- Quality Assurance
- Critical Decision-Making
- Multitasking
- Relationship Building
- Staff Management
- Sales management
- Team Leadership
Timeline
Fire Monitoring Customer Service Representative
Cintas
10.2023 - Current
Dispatcher Supervisor
Absolute Logistics And Transport Inc
10.2021 - 08.2023
Technical Support
Asurion
09.2020 - 10.2021
Server
Texas Roadhouse
03.2017 - 09.2020
Some College (No Degree) - Criminal Justice
Grand Canyon University
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