Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Henthorn

Cincinnati

Summary

Dynamic Inside Sales Manager with a proven track record at Cintas, excelling in sales development and team leadership. Expert in customer relationship building and cross-functional collaboration, consistently exceeding sales goals and enhancing team performance through effective coaching and training. Skilled in pipeline management, driving revenue growth and client retention.

Overview

20
20
years of professional experience

Work History

Inside Sales Manager

Cintas
03.2023 - Current
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Worked closely with other departments to promote products and marketing campaigns.

Territory Account Representative

Cintas
10.2019 - 03.2023
  • Maintained relationships with established accounts and prospected new customers through calls and emails
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.

Inside Sales Representative

TGW International
12.2018 - 10.2019
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.

Logistics Coordinator

Stett Transportation
04.2015 - 05.2016
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Assistant Brand Manager

Hanser Music Group
11.2011 - 08.2014
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.

Assistant Manager

Guitar Center
06.2005 - 08.2011
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Arts - Communications

Northern Kentucky University
Newport, KY
05-2017

Skills

  • Product branding
  • Revenue forecasting
  • Cross-functional collaboration
  • Sales development
  • Sales coaching
  • Sales staff training
  • Customer relationship building
  • Account management
  • Recruitment
  • Sales team leadership
  • Pipeline management

Accomplishments

  • Six Sigma Green Belt (CSSGB) Certified
  • Awarded National Leadership Award at Guitar Center, 2011

Timeline

Inside Sales Manager

Cintas
03.2023 - Current

Territory Account Representative

Cintas
10.2019 - 03.2023

Inside Sales Representative

TGW International
12.2018 - 10.2019

Logistics Coordinator

Stett Transportation
04.2015 - 05.2016

Assistant Brand Manager

Hanser Music Group
11.2011 - 08.2014

Assistant Manager

Guitar Center
06.2005 - 08.2011

Bachelor of Arts - Communications

Northern Kentucky University

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