ASHLEE BOTKIN
Odessa
Summary
Detail-oriented and customer-focused professional with strong experience in customer service, cash handling, restaurant operations, and maintaining cleanliness and organization in fast-paced environments. Skilled in time management, multitasking, and building positive relationships with customers and coworkers to create a welcoming and efficient workplace. Proficient in Microsoft Word, Excel, Google Docs, and spreadsheets, with strong computer and communication skills. Reliable, adaptable, and dedicated to providing excellent service and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Twin Peaks Restaurants
Odessa
03.2025 - 05.2026
- Delivered friendly, high-energy customer service, enhancing brand image and atmosphere
- Provided full-service dining experience in a high-volume, sports-bar restaurant environment
- Took accurate food and beverage orders, including alcoholic drinks, and ensured timely delivery
- Demonstrated strong knowledge of menu items, daily specials, and promotions to upsell effectively
- Managed multiple tables simultaneously, ensuring attention to detail and guest satisfaction
- Collaborated with kitchen and bar staff to ensure smooth service flow
- Built rapport with regular guests, fostering repeat business and customer loyalty
- Stayed composed and professional in fast-paced, high-pressure situations
Sales Associate
Cavender's
Odessa
08.2024 - 10.2024
- Maximized selling opportunities with each customer
- Promoted a comfortable environment for customers by refraining from aggressive sales approaches.
- Capitalized on selling opportunities with each customer, contributing to overall sales goals
- Avoided high pressure selling tactics
- Kept abreast of the latest fashion trends in the western wear industry
- Kept work area neat, clean and organized
- Arrived at work on time, maintaining a professional appearance to represent the brand.
- Reported to work promptly and neatly groomed
- Handled additional responsibilities assigned by supervisors to enhance team efficiency.
Waitress & Bartender
Jailhouse Bar & Grill
Rocksprings
10.2023 - 08.2024
- Provided the perfect service experience for restaurant patrons
- Ensured the guest feels important and welcome in the restaurant
- Fostered connections with customers to improve their dining experience
- Served customers in an accommodating manner
- Acquired and retained knowledge of all food and beverage offerings
- Coordinated with kitchen staff to deliver accurate food orders
- Assisted in keeping the restaurant clean and safe
- Provided responsible service of alcoholic beverages
- Processed payments of food and drink orders with the clover cash register
- Reported to property on time and in proper uniform
Cashier & Bookkeeper
Varga Wool & Mohair Inc
Rocksprings
07.2023 - 08.2024
- Established strong relationships with clients to enhance customer loyalty
- Promoted feed products to existing and prospective clients, increasing product awareness
- Built rapport with clients to foster trust and enhance collaboration.
- Informed clients about advantages of specific feed types, supporting informed purchasing decisions
- Oversaw and tracked in-house accounts to ensure accurate financial reporting.
- Maintained cleanliness of office space
Ranch Hand
Wallace Ranch
Rocksprings
08.2022 - 08.2024
- Cared for livestock by feeding, watering, cleaning, and overseeing breeding, ensuring overall health and productivity
- Maintained and repaired fencing, barns, and other ranch structures to ensure safe and functional environments for livestock
- Operated and maintained tractors and forklifts, supporting efficient ranch operations and transport
- Organized and cleaned laundry for various households.
- Thoroughly dusted all surfaces in homes and commercial buildings to maintain cleanliness.
- Performed comprehensive cleaning of rooms, hallways, and bathrooms to uphold sanitation standards.
Education
Cosmetology Degree -
Amenti Beauty Academy
High School Graduate -
Rocksprings High School
RockspringsPrinciples of Floral Design -
Benz School of Floral Design
Skills
- Customer service
- Time management
- Sales expertise
- Team collaboration
- Memory retention
- Cash handling
- Basic bookkeeping
- Attention to detail
Certification
Seller Training Certification, Texas Alcoholic Training Commission
Training
- Seller Training Certification, Texas Alcoholic Training Commission
- Food Handler's Certification, Which institution provided the course?
Languages
- English, Native
- Spanish, Intermediate
Timeline
Waitress
Twin Peaks Restaurants
03.2025 - 05.2026
Sales Associate
Cavender's
08.2024 - 10.2024
Waitress & Bartender
Jailhouse Bar & Grill
10.2023 - 08.2024
Cashier & Bookkeeper
Varga Wool & Mohair Inc
07.2023 - 08.2024
Ranch Hand
Wallace Ranch
08.2022 - 08.2024
Cosmetology Degree -
Amenti Beauty Academy
High School Graduate -
Rocksprings High School
Principles of Floral Design -
Benz School of Floral Design