ASHLEE BROADDUS
Taylor
Summary
Flight Attendant with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
St. George, UT
10.2024 - Current
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Upheld company policies consistently while providing superior customer service.
- Adapted quickly to changing schedules and operational challenges.
- Maintained passenger and crew safety by following set safety procedures.
- Delivers exceptional customer service in a fast paced and high pressure enviroment.
City Letter Carrier
United States postal service
dearborn heights, Michigan
07.2017 - 12.2024
- Inspected mail for undeliverable items; returned them to sender or disposed of them properly.
- Delivered mail to residences and businesses in a timely manner, ensuring accuracy of address information.
- Maintained accurate records of deliveries, pickups and other transactions using computer software systems.
- Demonstrated excellent customer service skills when interacting with customers, answering inquiries and resolving complaints.
Shift Leader
Walgreens
Taylor, Michigan
06.2012 - 07.2017
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Managed inventory levels and minimized loss, following company systems and guidelines.
Waitress
Blu Fin Sushi
Allen Park, MI
04.2011 - 06.2012
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
Education
High School -
Melvindale High School
Melvindale05.2010
Skills
- Adaptability and flexibility
- Public speaking
- Customer service
- Problem-solving
- Reliability and punctuality
- Professional appearance
- Time management
- Strong work ethic
- Safety procedures
- Attention to detail
Certification
FAA certification
Languages
English
Timeline
Flight Attendant
SkyWest Airlines
10.2024 - Current
City Letter Carrier
United States postal service
07.2017 - 12.2024
Shift Leader
Walgreens
06.2012 - 07.2017
Waitress
Blu Fin Sushi
04.2011 - 06.2012
High School -
Melvindale High School