Ashlee Brockell
Union,KY
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Cincinnati Children's Hospital
05.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Child Care Provider
Littlest Angels Learning Center
11.2020 - 08.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Education
Associate of Science - Nursing
Gateway Community And Technical College
05-2027
High School Diploma -
Larry A. Ryle High School
Union, KY06.2023
Skills
- Very good with children
- Patient
- Hard worker
- The ability to learn and adapt to environments
- Ability to work as a team or solo
- Time management skills
Certification
- First Aid/CPR Certified
- Licensed SNRA - [exp. 8/31/2026]
Timeline
Patient Access Representative
Cincinnati Children's Hospital
05.2024 - Current
Child Care Provider
Littlest Angels Learning Center
11.2020 - 08.2024
Associate of Science - Nursing
Gateway Community And Technical College
High School Diploma -
Larry A. Ryle High School