Ashlee Brown
Allentown
Summary
Dynamic Operations Manager with proven success in streamlining processes and enhancing customer satisfaction. Adept at inventory management and team leadership, driving significant improvements in efficiency and employee retention.
Overview
5
5
years of professional experience
Work History
Operations Manager
Hounds Town USA
Allentown, PA
02.2024 - Current
- Streamlined daily operations to enhance efficiency and reduce downtime.
- Monitored inventory levels, ensuring timely restocking and minimizing shortages.
- Coordinated scheduling and resource allocation to optimize workforce productivity.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Practice Manager
Hamilton Animal Care
Allentown, PA
08.2021 - 12.2023
- Collaborated with veterinarians to refine clinic protocols, enhancing overall operational efficiency.
- Oversaw daily operations, ensuring efficient workflow and high-quality patient care.
- Conducted performance evaluations, providing feedback to foster professional development among staff.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Bachelor of Science - Marine Science
Kutztown University of Pennsylvania
Kutztown, PA08-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Performance evaluations
Timeline
Operations Manager
Hounds Town USA
02.2024 - Current
Practice Manager
Hamilton Animal Care
08.2021 - 12.2023
Bachelor of Science - Marine Science
Kutztown University of Pennsylvania