Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Buras

Shreveport,LA

Summary

Results-driven customer service representative with extensive experience in critical thinking and administrative support. Skilled in managing inquiries and resolving complaints, consistently contributing to improved customer experiences and operational efficiency.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

FSNB Association
Shreveport, LA
08.2025 - 03.2026
  • Assisted customers with inquiries and resolved concerns to enhance satisfaction levels.
  • Provided product information and guidance to customers, facilitating informed purchasing decisions.
  • Handled escalated issues professionally, demonstrating strong problem-solving skills in high-pressure situations.

Front Desk Agent

Ramada Inn & Conference Center
Bossier City, LA
02.2023 - 08.2025
  • Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
  • Assisted guests with inquiries, providing accurate information on hotel services and local attractions.
  • Resolved guest complaints promptly, ensuring a positive experience through effective communication and problem-solving skills.

Retail Sales Representative

AT&T Mobility
Shreveport, LA
05.2019 - 02.2023
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Implemented promotional strategies to increase foot traffic and boost seasonal sales.
  • Increased sales by offering advice on purchases and promoting additional products.

Shift Supervisor Trainee

Starbucks
Shreveport, LA
07.2013 - 05.2019
  • Supervised daily operations to ensure efficient workflow and service quality.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels during peak times.
  • Developed strong relationships with customers, building loyalty and repeat business.

Education

MBA - Business Administration

South Louisiana Community College
Shreveport, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Administrative support

Timeline

Customer Service Representative

FSNB Association
08.2025 - 03.2026

Front Desk Agent

Ramada Inn & Conference Center
02.2023 - 08.2025

Retail Sales Representative

AT&T Mobility
05.2019 - 02.2023

Shift Supervisor Trainee

Starbucks
07.2013 - 05.2019

MBA - Business Administration

South Louisiana Community College