ASHLEE CAVAZOS
Dallas,TX
Summary
Results-driven and adaptable leader with extensive experience in retail management and the oil & gas industry. Proven track record of rapid advancement through initiative, strong technical skills, and a dedication to excellence in team leadership, customer experience, safety compliance, and operational performance. Recognized for effectively bridging hands-on field work with team supervision and customer-focused service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Supervisor, Specialty/Flooring & ISLG
Lowe’s Home Improvement
02.2024 - Current
- Lead daily operations of specialty flooring and ISLG (Installed Sales Load and Go) departments, supervising teams to achieve sales goals and maintain outstanding customer service.
- Train associates on product knowledge, sales techniques, and safety protocols.
- Manage inventory levels, merchandising standards, and ensure compliance with company policies and safety guidelines.
- Successfully transferred from Abilene to Central Dallas store and promoted to lead ISLG based on performance and leadership capabilities.
Department Supervisor, Specialty/Flooring
Lowe’s Home Improvement
09.2022 - 02.2024
- Oversaw specialty sales departments, with responsibilities for team scheduling, customer consultations, and driving revenue through expert product guidance.
- Facilitated seamless installation services, ensuring customer satisfaction and repeat business.
Lead Thermal Optical Gas Imaging Technician & Lead Valve Technician
Blackstar Energy Services
03.2019 - 09.2022
- Managed year-round thermal optical gas inspections for ConocoPhillips’ entire South Midland field, detecting and documenting fugitive gas emissions using advanced infrared imaging equipment.
- Led a team of OGI technicians, providing training on camera operation, leak detection methods, and regulatory compliance (EPA OOOOa standards).
- Promoted to Lead Valve Technician, specializing in inspection, maintenance, calibration, and repair of pressure relief valves on critical oil & gas infrastructure in compliance with ASME and API standards.
- Ensured thorough documentation, safety compliance, and coordinated valve outages to minimize downtime and maintain field safety.
Sales Specialist, Appliances
Lowe’s Home Improvement
02.2014 - 03.2019
- Started as a part-time associate and quickly advanced to full-time Sales Specialist within six months due to outstanding product knowledge and customer service.
- Acted as the in-store expert for major appliances, providing personalized consultations to match customer needs with the right solutions.
- Consistently exceeded individual sales targets and contributed to department success through upselling, promotions, and exceptional customer follow-up.
- Collaborated with delivery and installation teams to ensure a seamless end-to-end customer experience.
Education
Seagraves High School
Seagraves, TXSkills
- Team Leadership & Staff Development
- Customer Service Excellence
- Sales Strategy & Target Achievement
- Technical Field Operations (OGI & PRV)
- Regulatory Compliance (OSHA, EPA, ASME, API)
- Safety Management
- Inventory Control & Merchandising
- Cross-Department Coordination
- Strong Communication & Training Skills
- Advanced Infrared Imaging & Leak Detection
Certification
- FLIR OGI Certification, PRV Calibration Training, OSHA/HSE Safety Courses
- Ongoing professional development in leadership and technical safety standards.
Work Environments
- Retail sales floor, high-volume customer interaction
- Oilfields, compressor stations, remote field sites under extreme weather conditions
- Confined spaces and high-pressure system environments with strict PPE and safety adherence
Timeline
Department Supervisor, Specialty/Flooring & ISLG
Lowe’s Home Improvement
02.2024 - Current
Department Supervisor, Specialty/Flooring
Lowe’s Home Improvement
09.2022 - 02.2024
Lead Thermal Optical Gas Imaging Technician & Lead Valve Technician
Blackstar Energy Services
03.2019 - 09.2022
Sales Specialist, Appliances
Lowe’s Home Improvement
02.2014 - 03.2019
Seagraves High School
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