Ashlee Chambers
Cape Coral
Summary
Dedicated and hard-working self-starter with proven success in ensuring customer satisfaction. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Exceptional communication skills and ability to manage multiple tasks efficiently. Highly organized and detail-oriented.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Lee County BOCC
2024.03 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high customer volume while maintaining a courteous and professional demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted applicants in understanding complex regulatory requirements.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines for reviews.
Leasing Consultant
GCI Residential
2023.03 - 2024.03
- Maintain accurate records of all leasing activities, including tenant agreements, payments, and other confidential documents
- De-escalate situations on a case-by-case basis to ensure all residents feel personally heard and attended to
- Draft and send personalized emails to prospects to confirm appointments and follow-up on inquiries
- Handle customer complaints calmly and professionally, resolving customer issues in a timely manner
- Order office supplies and equipment, ensuring that the office is adequately stocked
- Manage a calendar of appointments, ensuring that all tasks are completed on time and in accordance with deadlines
Sales Associate
Lovesac
2022.11 - 2023.03
- Settled customer disputes in a professional and pleasant manner
- Worked well with other employees to ensure smooth processes
- Brought forth a positive attitude and a commitment to honesty and integrity
- Answered phones and delivered important messages to staff
- Successfully achieved and exceeded sales targets consistently while working as a Sales Associate
Sales Associate
LensCrafters
2022.07 - 2022.09
- Adhered to all store policies, rules, and regulations
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Thoroughly proofread prescriptions to ensure the best quality was provided
- Focused on being punctual, hardworking, and reliable
- Handled window displays and changed them for each season
- Created a new system in a hostile commission-based environment to enable our team to put our focus on customer satisfaction
Front Desk Receptionist
Joint Implant Surgeons of Florida
2021.06 - 2022.04
- Managed front desk operations and customer interactions
- Answered phone calls and handled all front desk responsibilities
- Brought forth a strong ability for multitasking and prioritizing tasks
- Diligently scheduled meetings, appointments, and time out-of-office for 10+ doctors
- Recorded notes from office meetings and distributed agendas to employees
- Acted as a liaison between patients/customers and doctors/administrators to ensure prompt and concise information was delivered
Education
Bachelor of Science - Management
Florida Gulf Coast University
Associates Degree -
Florida SouthWestern State College
01.2022
Skills
- Time Management
- Communication
- Comprehending Code
- Legal Compliance
- Leadership
- Data Analysis
Accomplishments
- Member of the Honor Society
Timeline
Customer Service Specialist
Lee County BOCC
2024.03 - Current
Leasing Consultant
GCI Residential
2023.03 - 2024.03
Sales Associate
Lovesac
2022.11 - 2023.03
Sales Associate
LensCrafters
2022.07 - 2022.09
Front Desk Receptionist
Joint Implant Surgeons of Florida
2021.06 - 2022.04
Bachelor of Science - Management
Florida Gulf Coast University
Associates Degree -
Florida SouthWestern State College
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