Ashlee Chambers
Cape Coral
Summary
Dedicated and hard-working self-starter with proven success in ensuring customer satisfaction. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Exceptional communication skills and ability to manage multiple tasks efficiently. Highly organized and detail-oriented.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Lee County BOCC
03.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high customer volume while maintaining a courteous and professional demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted applicants in understanding complex regulatory requirements.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines for reviews.
Leasing Consultant
GCI Residential
03.2023 - 03.2024
- Maintain accurate records of all leasing activities, including tenant agreements, payments, and other confidential documents
- De-escalate situations on a case-by-case basis to ensure all residents feel personally heard and attended to
- Draft and send personalized emails to prospects to confirm appointments and follow-up on inquiries
- Handle customer complaints calmly and professionally, resolving customer issues in a timely manner
- Order office supplies and equipment, ensuring that the office is adequately stocked
- Manage a calendar of appointments, ensuring that all tasks are completed on time and in accordance with deadlines
Sales Associate
Lovesac
11.2022 - 03.2023
- Settled customer disputes in a professional and pleasant manner
- Worked well with other employees to ensure smooth processes
- Brought forth a positive attitude and a commitment to honesty and integrity
- Answered phones and delivered important messages to staff
- Successfully achieved and exceeded sales targets consistently while working as a Sales Associate
Sales Associate
LensCrafters
07.2022 - 09.2022
- Adhered to all store policies, rules, and regulations
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Thoroughly proofread prescriptions to ensure the best quality was provided
- Focused on being punctual, hardworking, and reliable
- Handled window displays and changed them for each season
- Created a new system in a hostile commission-based environment to enable our team to put our focus on customer satisfaction
Front Desk Receptionist
Joint Implant Surgeons of Florida
06.2021 - 04.2022
- Managed front desk operations and customer interactions
- Answered phone calls and handled all front desk responsibilities
- Brought forth a strong ability for multitasking and prioritizing tasks
- Diligently scheduled meetings, appointments, and time out-of-office for 10+ doctors
- Recorded notes from office meetings and distributed agendas to employees
- Acted as a liaison between patients/customers and doctors/administrators to ensure prompt and concise information was delivered
Education
Bachelor of Science - Management
Florida Gulf Coast University
Associates Degree -
Florida SouthWestern State College
01.2022
Skills
- Time Management
- Communication
- Comprehending Code
- Legal Compliance
- Leadership
- Data Analysis
Accomplishments
- Member of the Honor Society
Timeline
Customer Service Specialist
Lee County BOCC
03.2024 - Current
Leasing Consultant
GCI Residential
03.2023 - 03.2024
Sales Associate
Lovesac
11.2022 - 03.2023
Sales Associate
LensCrafters
07.2022 - 09.2022
Front Desk Receptionist
Joint Implant Surgeons of Florida
06.2021 - 04.2022
Bachelor of Science - Management
Florida Gulf Coast University
Associates Degree -
Florida SouthWestern State College
Similar Profiles
Sasha A. AndersonSasha A. Anderson
Talent Acquisition & Compensation Specialist at Lee County BoCC, Human ResourcesTalent Acquisition & Compensation Specialist at Lee County BoCC, Human Resources
Kourtney DesrosiersKourtney Desrosiers
Administrative Specialist at Lee County Human And Veteran ServicesAdministrative Specialist at Lee County Human And Veteran Services
Amanda HillAmanda Hill
Senior Benefits Coordinator at Monroe County BOCCSenior Benefits Coordinator at Monroe County BOCC