Ashlee Charette
Centerton,AR
Summary
Customer service professional with over 6 years in high-volume environments. Expertise in maintaining high customer satisfaction while coordinating service needs and resolving inquiries across multiple channels. Strong communication skills foster positive client relationships and ensure accurate, timely service delivery.
Overview
7
7
years of professional experience
Work History
Dispatcher
Goodyear
Cemterton, AR
06.2026 - Current
- Coordinated daily dispatch operations, enhancing delivery timeliness.
- Facilitated clear communication between drivers and customers, improving service satisfaction.
- Resolved driver issues promptly and professionally, minimizing disruptions to operations.
- Maintained accurate records of dispatch activities and communications.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Fleet Service Coordinator / Technician
Knight Transportation
01.2025 - 08.2025
- Coordinated service appointments and repairs for fleet of tractor-trailers, minimizing vehicle downtime and maximizing operational efficiency
- Established strong relationships with regular fleet customers through reliable service and proactive communication about repair timelines
- Maintained accurate service records and documentation to support fleet compliance requirements
- Documented all service work with detailed notations and summaries for compliance and customer records
Content Manager
Alorica
01.2023 - 06.2024
- Oversaw content moderation for major digital platforms, ensuring adherence to community guidelines and maintaining platform integrity
- Executed meticulous review of sensitive content, showcasing strong decision-making and attention to detail
- Coordinated with cross-functional teams to address critical issues, enhancing overall customer experience
- Provided customer service support via chat, email, and phone channels, resolving 50+ inquiries daily
Front End Staff
Crumble Cookie
06.2021 - 12.2022
- Delivered exceptional customer service in high-volume retail bakery, managing order accuracy and customer satisfaction
- Balanced multiple customer orders during peak hours while ensuring quality service
- Operated point-of-sale systems, processed cash transactions, and ensured accuracy of sales records
- Maintained clean workspace and ensured compliance with food safety standards
Service Advisor / Automotive Technician
Jiffy Lube
03.2019 - 05.2021
- Performed automotive maintenance services including oil changes, tire rotations, and inspections to ensure vehicle reliability
- Explained service recommendations and answered technical questions to enhance customer understanding
- Built customer trust through transparent service explanations and honest recommendations
- Documented service work accurately in shop management system for customer records
Education
High School Diploma -
Skills
- Logistics Management
- Service Coordination
- Dispatch Communication
- Records management
- Problem Resolution
- Customer Communication
- Attention to Detail
- Time Management
- Team Collaboration
Timeline
Dispatcher
Goodyear
06.2026 - Current
Fleet Service Coordinator / Technician
Knight Transportation
01.2025 - 08.2025
Content Manager
Alorica
01.2023 - 06.2024
Front End Staff
Crumble Cookie
06.2021 - 12.2022
Service Advisor / Automotive Technician
Jiffy Lube
03.2019 - 05.2021