Ashlee Creed
Orlando,FL
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
Work History
Guest Services Coordinator
Universal Orlando
Orlando, FL
05.2025 - Current
- Coordinated guest experiences by managing inquiries and resolving issues efficiently.
- Streamlined communication processes between departments to enhance guest satisfaction.
- Analyzed guest feedback to identify areas for service improvement and implemented solutions.
- Booked VIP experiences, accepted payments, and answered guest questions.
- Gave information about area attractions and provided directions.
- Utilized reservation systems and ticketing software to optimize service delivery during peak times.
- Collaborated with management to design promotional events that elevated the overall guest experience.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Service Advocate/ Manager in Training
Target Corporation
Winter Garden, Florida
10.2023 - 10.2025
- De-escalate challenges with guest
- Oversee 20+ employees and three different departments simultaneously
- Assisted with banking procedures for a high volume retail corporation
- Assist with scheduling breaks for each employee and monitoring compliance times
- Assisted guest with any inquiries in store and via telephone
- Running reports pertaining to store fulfillment goals
- Partner with other departments and providing a fast and easy guest experience within a high volume regional retail environment
- Came into this position as a seasonal employee and within three months time became full-time, and also a manager in training
Third-shift Concierge
Walt Disney Company
Bay Lake, Florida
01.2020 - 01.2023
- Used critical thinking skills when challenges arose overnight for guest
- Partnered with housekeeping, maintenance, pest control, and security to provide a magical experience while on Walt Disney World property
- Entered guest data
- Collected payment
- Assisted guest with inquiries concerning directions, reservation, bookings, ticketing, and any transportation directions
- Partnered with morning management to relay any overnight challenges to be followed up with
- Confidential with new comings to the company and guest data
Swing Shift Supervisor/Manager on Duty
Westgate Resorts
Myrtle Beach, South Carolina
01.2018 - 01.2020
- Assisted managers in training, new employees
- Delegated responsibilities to agents
- Supervised six or more agents per shift
- Partnered with rooming department to assist guest with room assignment challenges
- Present during all emergency calls
- Trained on de-escalation, safety procedures in emergency settings, scheduling
- Cross trained in maintenance and housekeeping
- Receptionist for General manager for two years
- Utilizing time management skills when running reports and multitasking
- Efficiently up selling rooms
- Operate a multi functional phone for inbound and outbound calls
- Trained and mentored staff on service excellence and efficient workflow processes.
Front Desk Supervisor/ Reservations Supervisor
Sea mist LLC
Myrtle Beach, SC
03.2016 - 03.2018
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delegated work to staff, setting priorities and goals.
- Completed financial audits on scheduled basis.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Guided employees in handling difficult or complex problems.
- Greeted and welcomed guests in a friendly, professional manner.
- Corrected guest issues promptly with knowledgeable and friendly service.
Education
Bachelor - Hospitality And Tourism Management
Horry- Georgetown Technical College
Myrtle Beach01-2016
High School Diploma -
Myrtle Beach High School
Myrtle Beach01-2014
Skills
- Strong multitasking
- Customer service standards
- Team player attitude
- Exceptional communication
- Guest complaint resolution
- Flexible schedule
- Documentation and reporting
- Reliability
- Organizational skills
- Active listening
Awards
- Employee of the month (Disney)
- Most reviews in a single month (Westgate)
- Save the sell award (Westgate)
Timeline
Guest Services Coordinator
Universal Orlando
05.2025 - Current
Service Advocate/ Manager in Training
Target Corporation
10.2023 - 10.2025
Third-shift Concierge
Walt Disney Company
01.2020 - 01.2023
Swing Shift Supervisor/Manager on Duty
Westgate Resorts
01.2018 - 01.2020
Front Desk Supervisor/ Reservations Supervisor
Sea mist LLC
03.2016 - 03.2018
Bachelor - Hospitality And Tourism Management
Horry- Georgetown Technical College
High School Diploma -
Myrtle Beach High School