Ashlee Davis
Red Oak
Summary
Proven leader and efficient problem-solver, I excelled at National Interstate Insurance Company by participating and enhancing claims operations. My expertise in customer service and conflict resolution, coupled with a knack for innovative solutions, consistently exceeded performance metrics. Skilled in transactions and maintaining composure under pressure, I fostered positive customer and team relations, driving customer satisfaction and operational improvements.
Overview
4
4
years of professional experience
Work History
Claims Operations Associate II
National Interstate Insurance Company
01.2023 - Current
- Reduced claim disputes by providing clear communication and thorough documentation during the claims set-up process.
- Provided exceptional customer service, addressing policyholder concerns along with questions throughout the claims process.
- Contributed to a positive workplace culture by actively participating in team-building activities and professional development opportunities.
- Enhanced overall claims operations by identifying areas of improvement and proposing innovative solutions to address challenges.
- Generated, posted and attached information to claim files for utmost accuracy during initial claim set-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Expanded skillset to stretch beyond normal duties.
- Maintained positive relations between customers and adjusters alike in order to ensure efficient collaboration.
Server, Bartender
Outback Steakhouse - Bloomin' Brands
10.2021 - 08.2023
- Cultivated warm relationships with regular customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Operated efficiently in high-volume setting to prepare and serve more than 30-40 drinks per hour.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained valued, good relations with frequent customers to ensure return.
- Developed skills to assist in mitigation of any issues, concerns or problems arising in high-volume shift.
Team Member, Trainer, Team Lead
Chic-Fil-A
07.2020 - 10.2021
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Maintained productive, efficient approach to all tasks.
- Sought out ways to go above and beyond job requirements.
- Tracked receipts, employee hours and inventory movements.
- Learned all required tasks quickly to maximize performance.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Developed proficiency in cash-handling, book-keeping, and other cash-oriented business relations.
- Operated register to process payments and collect cash payment for order totals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate of Arts - Applied Arts
Navarro College
Waxahachie, TX12.2025
High School Diploma -
Red Oak High School
Red Oak, TX06.2021
Skills
- Cool Under Pressure
- Customer Service and Rapport
- Warm and Friendly
- Conflict and Complaint Resolution
- Claims Processing
- Natural Leadership
- Active Listening
- Microsoft Office
Creative Personality
Artistically-minded, willing to go above and beyond with any new ideas. I deeply enjoy adding something fun or inviting to any project I work on, and am more than happy to add colorful details to an otherwise monochrome design.
Timeline
Claims Operations Associate II
National Interstate Insurance Company
01.2023 - Current
Server, Bartender
Outback Steakhouse - Bloomin' Brands
10.2021 - 08.2023
Team Member, Trainer, Team Lead
Chic-Fil-A
07.2020 - 10.2021
Associate of Arts - Applied Arts
Navarro College
High School Diploma -
Red Oak High School
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