Ashlee Foshe
Madrid
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Dispatcher
Goodwin Tucker Group
Des Moines, IA
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicate effectively with both technicians and customers.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Dispatch Coordinator
Ruan Transportation
Ankeny, IA
12.2022 - 12.2023
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Dispatcher
NCS National Carwash Solutions
Grimes, IA
10.2018 - 12.2022
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Oversee all communications within specific assigned territories.
- Record and maintain files and records of customer requests, chemical orders, work or services performed charges, inventory.
- Process diagnostics codes for the engineering department
- Receive / Prepare work orders for specific clients
- Promoted teamwork among colleagues by proactively assisting others when needed.
Barista /Barista Shift Lead
Starbucks
Sioux City, IA / Des Moines, IA
06.2009 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and ensure a returning customer.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Project Coordinator /Associate IT Consultant
Wells Fargo
Des Moines, IA
03.2014 - 10.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Education
High School Diploma -
Des Moines Area Community College
Des Moines03-2011
Skills
- Proficient in engaging with diverse management tiers
- Proficient in managing tasks with precision
- Work under stressful conditions and react appropriately using good judgement
- Effective problem resolution
- Customer service expertise
- Strong computer skills
Timeline
Dispatcher
Goodwin Tucker Group
12.2023 - Current
Dispatch Coordinator
Ruan Transportation
12.2022 - 12.2023
Dispatcher
NCS National Carwash Solutions
10.2018 - 12.2022
Project Coordinator /Associate IT Consultant
Wells Fargo
03.2014 - 10.2018
Barista /Barista Shift Lead
Starbucks
06.2009 - 07.2022
High School Diploma -
Des Moines Area Community College