Ashlee Fridge
Middleburg,FL
Summary
Quality Specialist with over 5 years of robust experience, excelling in roles demanding meticulous attention to detail and a strong adherence to FDA regulations and ISO standards. Demonstrated exceptional leadership and communication skills, ensuring quality assurance and risk management across various industries.
Overview
11
11
years of professional experience
Work History
Contract Lead Quality Associate
Fridababy
02.2024 - Current
- Collaborates with warehouse, including 3PLs, to establish quality procedures for incoming inspection, nonconforming material, preservation of product, material and storage handling and production/process control.
- Introduced innovative QC processes, boosting turnaround time by 30% in receiving and rework areas.
- Maintains collaborative communication across departments in a heavily regulated ISO 13485 and ISO 9001 warehouse.
- Assists in the investigation and timely resolution of corrective actions, ensuring effective closure and adherence to process requirements.
- Supports and conducts training on SOPs and safety standards to enhance team compliance and operational safety.
- Monitors inventory variances (expiration dates and lot numbers) with a quality vantage point of master data information and carton markings along with the sourcing team and inventory manager.
- Expert in identifying nonconformances and initiating corrective actions (SCAR) with suppliers for quality issues
- Proficient in eQMS using Greenlight Guru, Microsoft Office Suite, and ERP system, Oracle Netsuite.
Director
Wildlife Rescue Coalition
03.2020 - 07.2020
- Directed comprehensive operations, including the implementation of a new volunteer onboarding process and the management of volunteer communication and scheduling
- Implemented the use and storage of all volunteer information into Salesforce for easy accessibility
- Developed a medical triage protocol for animals in care, alongside creating essential inventory and care documentation systems for improved organizational efficiency
- Enhanced public engagement through educational initiatives on responsible wildlife stewardship
Controlled Environment Supervisor
Anjon Holdings, LLC
01.2019 - 05.2019
- Implemented and maintained a quality management system for a medical device company, ensuring adherence to ISO 13485 standards through the development of SOPs and execution of IQ/OQ/PQ protocols for equipment validation
- Created a comprehensive training program for cleanroom operators, ensuring that all staff are properly trained on cleanroom protocols and procedures in accordance with FDA regulations and industry standards
- Evaluated and select suitable vendors and suppliers for controlled environment operations, ensuring that the products and services meet quality standards and regulatory requirements
- Led the investigation and resolution of any non-conformities or quality issues identified through internal audits, customer complaints, or product inspections, ensuring appropriate corrective and preventive actions are implemented.
Master Technologist
Boehringer Ingelheim
03.2015 - 06.2017
- Developed and implemented new procedures and protocols to improve efficiency and quality of animal health studies
- Maintained databases on animal records, study procedures, and employee training logs
- Coordinated and prioritized tasks involved with animal health studies by following accurate laboratory practices
- Ensured compliance with all safety regulations and protocols to maintain a safe working environment for employees and animals in the laboratory (GLP)
- Assisted in the preventive medicine program (in processing physical examinations, vaccinations, disease control and health surveillance programs) and environmental enrichment program for all species.
Protein Harvest Technician
Alexion Pharmaceuticals
10.2013 - 03.2015
- Followed SOPs in a GMP facility focusing on completion of batch records in an accurate and concurrent manner
- Implemented and maintained best practices for protein harvest techniques to ensure high-quality protein yield and purity for QC standards
- Collaborated with the Quality Assurance team to develop and implement training programs for new employees on aseptic sampling techniques and maintaining a clean work environment in accordance with ISO 7 standards
- Maintained accurate and up-to-date records of all protein harvest processes, including batch records, test results, and any deviations or corrective actions taken.
Internet Safety Evaluator
Telus International
01.2022 - 01.2024
- Enhanced the relevance and accuracy of online search results through meticulous analysis and evaluation
- Consistently surpassed performance benchmarks for internet research tasks by maintaining a high level of focus and efficiency
- Provided insightful feedback on the quality and substance of web content, ensuring alignment with established guidelines.
Collections Specialist 3
Citibank
08.2020 - 08.2021
- Managed communications with delinquent account holders, facilitating the resolution of outstanding balances while maintaining high standards of customer service
- Surpassed key performance indicators by efficiently managing call handle times, improving engagement rates, and increasing autopay enrollments
- Developed motivational initiatives to enhance team performance in autopay enrollments and delivered comprehensive training to new hires on compliance and system operations
- Utilized advanced negotiation techniques to effectively negotiate payment arrangements with delinquent account holders, resulting in increased recovery rates and reduced delinquency levels.
Education
B.S. Fisheries and Wildlife Management -
University of Georgia
ATHENS, GA12.2012
Skills
- Complex Problem Solving
- Warehouse Operations
- Root Cause Analysis
- Self-Motivated and Driven
- Effective Time Management
- Leadership Skills
- Internal Auditing
- Highly Focused and Organized
- Waste Reduction
- Federal Regulations Compliance
- 5S methodology
Timeline
Contract Lead Quality Associate
Fridababy
02.2024 - Current
Internet Safety Evaluator
Telus International
01.2022 - 01.2024
Collections Specialist 3
Citibank
08.2020 - 08.2021
Director
Wildlife Rescue Coalition
03.2020 - 07.2020
Controlled Environment Supervisor
Anjon Holdings, LLC
01.2019 - 05.2019
Master Technologist
Boehringer Ingelheim
03.2015 - 06.2017
Protein Harvest Technician
Alexion Pharmaceuticals
10.2013 - 03.2015
B.S. Fisheries and Wildlife Management -
University of Georgia
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