Ashlee Graff
Tehachapi,CA
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Also, Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
Work History
Barista
Kamenz
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Barista
Albertsons
12.2020 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Call Specialist
StarTek
02.2020 - 11.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Maintained contact with customers to request referrals.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Attended training to stay up to date with new products and service offerings.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Overcame objections using friendly, persuasive strategies.
- Accurately scheduled deliveries for patients medications to get sent to their homes in a timely manner
Bakery Clerk
Albertsons
07.2017 - 01.2020
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods to drive product sales.
- Inspected goods to establish accurate pricing and labeling.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
CNA Certification - Nursing Assistance
Cellan Centeral Valley College
Bakersfield, CA08.2023
High School Diploma -
Monroe High School
Tehachapi, CA06.2017
Skills
- Product Display
- POS System Operations
- Graphic Design
- Coffee Machinery
- Appointment Scheduling and Confirmation
- Professional Relationships
- Clients Rights
- Goal Strategizing
- De-Escalation Techniques
- Valid Driver's License
- Microsoft Office
- Online Systems
- Customer Service
- Family Support and Assistance
- Grooming and Bathing Assistance
- Wound Care
- Feeding Assistance Expertise
- Responding to Emergencies
- Companionship and Emotional Support
- Supporting Personal Needs
- Activity Planning
- Trustworthy Companion
- Quick Problem Solver
- Learn new skills quickly and efficiently
- Fast Paced
Very Outgoing, Passionate about work as well as the others I work with, Team Work
I am a very out going individual, communicating with others is a very great quality about myself. I always say, it is easy for me to have a conversation with anyone and have a great time, to make sure everyone around me feels happy and welcomed. When it comes to my work place, team work is very important as well as getting my daily tasks done correctly and in a timely manner. Coming to work with positivity and a great mind set to have a successful work day.
Timeline
Barista
Kamenz
05.2023 - Current
Barista
Albertsons
12.2020 - 05.2023
Call Specialist
StarTek
02.2020 - 11.2020
Bakery Clerk
Albertsons
07.2017 - 01.2020
CNA Certification - Nursing Assistance
Cellan Centeral Valley College
High School Diploma -
Monroe High School