Ashlee Hill
Boyertown,PA
Summary
Retail professional prepared with deep understanding of customer service and team leadership. Proven ability to streamline checkout processes and improve customer satisfaction. Team-oriented with focus on achieving operational goals and adapting to changing needs. Skilled in communication and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Check Out Coach
The GIANT Company
Gilbertsville, PA
03.2025 - Current
- Trained and mentored new checkout associates on best practices and customer service standards.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times.
- Handled cash reconciliation, register counts, and end-of-day financial reporting
Toddler teacher
St. John's Church
Boyertown, PA
08.2024 - 05.2025
- Developed engaging lesson plans that promote cognitive and social growth in toddlers.
- Implemented age-appropriate activities to enhance language skills and emotional development.
- Collaborated with parents to address developmental concerns and share progress updates.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
Toddler Teacher
Chesterbrook Academy
Collegeville, PA
09.2022 - 08.2024
- Developed engaging lesson plans that promote cognitive and social growth in toddlers.
- Implemented age-appropriate activities to enhance language skills and emotional development.
- Collaborated with parents to address developmental concerns and share progress updates.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
Hostess
Applebee's
Pottstown, PA
03.2022 - 08.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing seating arrangements for maximum capacity.
- Trained new host staff on operational procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Checkout Coach
The GIANT Company
Pottstown, PA
05.2021 - 01.2022
- Trained and mentored new checkout associates on best practices and customer service standards.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times.
- Handled cash reconciliation, register counts, and end-of-day financial reporting
DC Associate
Advance Auto Parts
Kutztown, PA
10.2020 - 05.2021
- Managed inventory levels to ensure timely product availability and minimize stockouts.
- Trained new associates on operational procedures and safety protocols, enhancing team productivity.
Day Care Center Teacher
Miss Doreens playmation
Barto, PA
07.2019 - 10.2020
- Developed engaging lesson plans promoting cognitive and social development in children.
- Fostered a safe and nurturing environment for children, ensuring emotional well-being.
- Collaborated with parents to provide updates on child progress and address concerns.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Managed classroom behavior effectively by establishing clear expectations and consequences while maintaining a respectful atmosphere.
Residential Specialist
Supportive Concepts for Families
Reading, PA
11.2018 - 05.2019
- Led training sessions for staff on best practices in client care and crisis intervention techniques.
- Monitored client progress, adjusting strategies to meet evolving needs and goals effectively.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
Cashier
Target
Harrisburg, PA
10.2017 - 10.2018
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Collaborated with team members to ensure optimal store operations and service levels.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Cashier
Musser's Market
Columbia, PA
01.2016 - 01.2017
- Assisted customers with product inquiries, enhancing shopping experience.
- Implemented strategies to reduce wait times during peak hours, improving efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Locomotive And Basic Conductor
Bucks County Community College
Bristol, PA05-2026
High school diploma - undefined
Hempfield High school
Landisville, PA06-2017
Digital design and Print media - Vocational school
Lancaster County Career and Technology Center
Brownstown, PA05-2017
Skills
- Team Member
- Patience and empathy
- Reliability and punctuality
- Team leadership qualities
- Professionalism and courtesy
- Customer Service
Certification
CPR Certification
Timeline
Check Out Coach
The GIANT Company
03.2025 - Current
Toddler teacher
St. John's Church
08.2024 - 05.2025
Toddler Teacher
Chesterbrook Academy
09.2022 - 08.2024
Hostess
Applebee's
03.2022 - 08.2022
Checkout Coach
The GIANT Company
05.2021 - 01.2022
DC Associate
Advance Auto Parts
10.2020 - 05.2021
Day Care Center Teacher
Miss Doreens playmation
07.2019 - 10.2020
Residential Specialist
Supportive Concepts for Families
11.2018 - 05.2019
Cashier
Target
10.2017 - 10.2018
Cashier
Musser's Market
01.2016 - 01.2017
High school diploma - undefined
Hempfield High school
Digital design and Print media - Vocational school
Lancaster County Career and Technology Center
Certificate - Locomotive And Basic Conductor
Bucks County Community College