Ashlee Holik
Needville,TX
Summary
Detail-oriented professional with expertise in problem-solving within high-pressure environments. Demonstrated success in promptly resolving customer issues and significantly enhancing satisfaction levels.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
Rosenberg, Texas
09.2024 - Current
- Maintained high standards of customer service in busy dining environments.
- Promoted upselling by suggesting drinks tailored to customer preferences, increasing average order value.
- Resolved guest complaints promptly, boosting customer satisfaction during peak times.
- Trained new employees on menu knowledge and service expectations, improving team readiness and service quality.
- Prepared beverages following Texas Roadhouse recipes while ensuring quality control.
- Ensured cleanliness of bar and dining spaces through regular checks.
Assistant Manager
Sonic
West Columbia, TX
12.2022 - 09.2024
- Led a team of 10-15 employees, optimizing performance in demanding conditions.
- Managed daily operations to facilitate smooth workflows in fast-paced environment.
- Trained and supervised team members to deliver excellent customer service.
- Resolved customer issues quickly, maintaining positive relations and enhancing customer satisfaction.
- Collaborated with team members to maintain high standards of service quality.
- Monitored food preparation for adherence to health regulations, ensuring safety.
- Provided mentorship to new employees, sharing knowledge of company initiatives.
Lifeguard
Live Oak Club
Needville, Texas
06.2021 - 08.2022
- Monitored pool area, maintaining guest safety and adherence to regulations.
- Swiftly responded to emergencies, implementing lifesaving techniques.
- Educated patrons on pool rules and behavior to enhance safety compliance and foster a secure environment.
- Performed regular cleaning and maintenance of pool equipment to ensure optimal functionality and safety standards.
Education
Some College (No Degree) - General Studies
Wharton County Junior College
Wharton, TXSkills
- Health regulation compliance
- Health safety compliance
- Team leadership
- Effective communication
- Problem solving
- Time management
- Multitasking
- Attention to detail
- Professionalism
- Strong computer skills
Certification
- CCMA, National Healthcare Association, 2023
- CPR, American Red Cross, 2021
Timeline
Server/Bartender
Texas Roadhouse
09.2024 - Current
Assistant Manager
Sonic
12.2022 - 09.2024
Lifeguard
Live Oak Club
06.2021 - 08.2022
Some College (No Degree) - General Studies
Wharton County Junior College