Ashlee Jones

To set appointments with qualified homeowners who are interested in getting information on exterior home improvements.

• Developed strong client relationships through consistent communication and attentive service.
• Earned recognition as top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Assisted with staff training to enforce quality guidelines.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Followed all company policies and procedures to deliver quality work.
• To negotiate with consumers to have Manager to come to the home and work the price quote to fit in budget by reconstructing project or going over different financial options
• Setting 5-12 appointments per day in a 6–8hour work shift and averaging 9-15 sales per month

• To resolve issues and complaints and to place orders from customer in a timely manner
• Also to track orders and to make sure the customers did receive the correct order that was purchased.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• To help remodel the store according to the blueprint that is provided for a better look.

• Providing service to customers such as money orders, pay day loans, cashing payroll and personal checks
• Being responsible for closing and opening the store.
• Handled billing and payment issues following guidelines, resolving disputes properly.

• To provide customers with service as needed
• Helped to assist HBA manager in changing prices on the Store floor and making sure merchandise was fully stocked
• Also to assist cashiers when overrides or large money transactions are needed.
• Enhanced customer satisfaction by providing efficient and friendly service on the sales floor.
• Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
• Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
• Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.