Christina Bateman
Marble,NC
Summary
Accomplished in enhancing customer relations and network troubleshooting, I significantly improved service offerings at Tribal Gaming Commission HCVR. My adeptness in staff training and management, coupled with a high stress tolerance, propelled team efficiency and client satisfaction. Expert in unified communications, I excel in fostering professional growth and leveraging technology to meet evolving needs.
Overview
19
19
years of professional experience
Work History
Telecommunications Specialist
Tribal Gaming Commission HCVR
Murphy, NC
03.2022 - Current
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Security Officer
Tribal Gaming Commission HCVR
Murphy, NC
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Volunteer Firefighter
Peachtree Fire Department
Peachtree, NC
02.2022 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Assistant Store Manager
Rue 21
Shelby, NC
02.2021 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Mangager
LB Fashion
10.2019 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Bar Manager
The Shark Tank Bar and Billiards
Salisbury, NC
06.2016 - 06.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Companion Caregiver
Comfort Care Home Health LLC
Greensboro, NC
02.2013 - 09.2015
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
Receptionist
Southern Home Spas
Greensboro, NC
04.2005 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV2009
Truckee Meadows Community College
Reno, NVSkills
- Network Troubleshooting
- Unified Communications
- Customer Support
- Staff Supervision
- Customer Service
- Customer Relations
- Staff Training
- Staff Management
- Stress Tolerance
- Dispatching procedures
- Dispatch software
- Telephone skills
- Time Management
- Customer/Client relations
- File Management
- Data inputting
Timeline
Telecommunications Specialist
Tribal Gaming Commission HCVR
03.2022 - Current
Security Officer
Tribal Gaming Commission HCVR
03.2022 - Current
Volunteer Firefighter
Peachtree Fire Department
02.2022 - Current
Assistant Store Manager
Rue 21
02.2021 - 09.2021
Store Mangager
LB Fashion
10.2019 - 04.2021
Bar Manager
The Shark Tank Bar and Billiards
06.2016 - 06.2020
Companion Caregiver
Comfort Care Home Health LLC
02.2013 - 09.2015
Receptionist
Southern Home Spas
04.2005 - 08.2008
High School Diploma -
Desert Pines High School
Truckee Meadows Community College