Summary
Overview
Work History
Education
Skills
Timeline

Michelle Sutton

Calumet City,Illinois

Summary

Focused Telecommunications Specialist with 31 years of comprehensive experience configuring, video and voice communications systems. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Excellent communication and planning skills. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

31
31
years of professional experience

Work History

Telecommunications Specialist

AT&T
11.2008 - 02.2024
  • Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Verified service by re-programming circuits and alarms and conferring with team of engineers.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.

Maintenance Administrator

AT&T
01.2000 - 11.2008
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Provided safety education and technical training to maintenance crew to establish equipment repair standards.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Telephone Operator

AT&T
02.1993 - 01.2000
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Supported customers by managing several calls per day efficiently while maintaining professionalism and upbeat tone.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.

Education

No Degree - Business Administration And Management

Chicago State University, Chicago, IL

High School Diploma -

Lindblom Technical High School, Chicago, United States
06.1992

Skills

  • Customer Support
  • Network Troubleshooting
  • Business Analysis
  • Network Security
  • VoIP Systems
  • Troubleshooting and repair
  • Installation and maintenance
  • Safety awareness

Timeline

Telecommunications Specialist - AT&T
11.2008 - 02.2024
Maintenance Administrator - AT&T
01.2000 - 11.2008
Telephone Operator - AT&T
02.1993 - 01.2000
Chicago State University - No Degree, Business Administration And Management
Lindblom Technical High School - High School Diploma,

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Michelle Sutton