Summary
Overview
Work History
Education
Skills
Timeline
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Todd Riddlebarger

Elkhorn City,KY

Summary

Accomplished Telecommunications Specialist with a proven track record at Verizon, enhancing network security and optimizing telecom protocols. Expert in fiber optics installation and maintenance, coupled with exceptional customer support skills. Achieved significant improvements in system reliability and customer satisfaction, demonstrating a strong blend of technical troubleshooting and professionalism.

Overview

32
32
years of professional experience

Work History

Telecommunications Specialist

Verizon
01.2016 - 03.2021
  • Advanced local field operations Advanced Telecom Tech Duties.
  • Duties include maintenance & upkeep of the local verizon network.
  • Installation and/or decommissioning of the customer circuits & equipment.
  • To include OC-48, OC-192, 406 & 1006 transmission platforms.
  • Familiar with Nortel, Cinena, Fujitsu & Siemens equipment.

Telecommunicatons

Cingular Wireless, AT&T
11.2004 - 03.2006
  • Customer Service & Technical Support Representative.
  • Responsible for taking inbound customer calls regarding their cell phone service.
  • Excellent communication skills, both verbal and written.

IT Telecom Technician

ACS Technologies
04.2004 - 11.2004
  • Installation and administration of telecommunication services to cell center staff.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

IT Telecom Technician

ACS Technologies
09.2000 - 04.2003
  • Installation & administration of telecommunication services to call center staff.
  • Provided exceptional customer service through clear communication and prompt resolution of reported issues.

Telecom Tech

MCI Worldcom
03.1999 - 09.2000
  • Provided exceptional customer service through clear communication and prompt resolution of reported issues.
  • The Test and turn up of Sonet High bandwidth ions distent fiber optic systems,

Life Support Technician

U.S. Air Force, United States
04.1989 - 04.1996
  • Upkeep & maintenance of aircraft emergency equipment.

Education

Electronics Progamming - Electronic Technician

Ashland Technical College
Ashland, KY

U.S. Air Force
U.S. Air Force

Cisco Certified Network Associate (CCNA) - Computer Networking And Telecommunications

Ashland Community And Technical College
Ashland, KY
12.2001

High School Diploma -

Russell High School
Russell, KS
05.1988

Skills

  • Software Development
  • Network Security
  • Business Analysis
  • Customer Support
  • Sales Support
  • Network Troubleshooting
  • IT Infrastructure
  • Mobile Communications
  • Wireless Technologies
  • Telecom Protocols
  • Fiber Optics
  • Installation and maintenance
  • System Repair
  • Troubleshooting systems
  • Technical Troubleshooting
  • Professionalism

Timeline

Telecommunications Specialist

Verizon
01.2016 - 03.2021

Telecommunicatons

Cingular Wireless, AT&T
11.2004 - 03.2006

IT Telecom Technician

ACS Technologies
04.2004 - 11.2004

IT Telecom Technician

ACS Technologies
09.2000 - 04.2003

Telecom Tech

MCI Worldcom
03.1999 - 09.2000

Life Support Technician

U.S. Air Force, United States
04.1989 - 04.1996

Electronics Progamming - Electronic Technician

Ashland Technical College

U.S. Air Force

Cisco Certified Network Associate (CCNA) - Computer Networking And Telecommunications

Ashland Community And Technical College

High School Diploma -

Russell High School

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Todd Riddlebarger