Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Timeline
Generic

Bara Abu Jries

Rocky River,OH

Summary

Hard-working IT Specialist skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Detail-oriented and proactive with strong troubleshooting training communication and analytical abilities. Skilled in the maintenance and installation of hardware software and providing a high level of outstanding customer service candidate has the experience and education needed for IT system support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Telecommunications Specialist

05.2021 - 12.2022
  • Specialized in Windstream Networks, Mitel Phones and Velo-Cloud (SD-Wan)
  • Created Phone extensions and Direct Lines
  • Created Hunt groups
  • Troubleshoot power outages, Internet issues, call drops, any network issues related to Wi-Fi and phones
  • Specialized in setting up, and managing wireless access control
  • Handled KnowBe4 phishing Campaigns, training, smart groups, and all communications to educate users about cyber security
  • Handled Setting up cameras for branches, and added right roles for all managers with right permissions, with keeping up with managing server side and client side
  • Managed Abnormal Email Security, by using searchable logs of every email message, it categorizes and includes in-depth Threat Log for messages marked as malicious, by reviewing high-level trends, deep dive into advanced attacks, or use search and response capabilities to remediate misdirected messages.
  • Responded to service requests during and after business hours
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
  • Provided training to customers to enhance use and understanding of network systems
  • Performed periodic system upgrades and maintenance to meet industry standards
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues

IT Audit Specialist

Maloney + Novotny LLC
05.2019 - 04.2020
  • Specialized in SOC2 audits and ITGC (Information Technology General Controls) audit as well as HITRUST audits
  • Serviced clients in healthcare industry, software as service providers and debt recovery services
  • Helped clients modernize their IT governance programs and protect their customers' data.
  • Analyzed trends in financial data to investigate fluctuations
  • Followed established auditing processes to meet internal and regulatory requirements
  • Performed auditing work in accordance with rigorous auditing standards and principles
  • Established audit and internal control procedures and recommended process improvements to address issues
  • Supported litigation through examination of canceled checks, invoices and bank records
  • Organized training for cross-functional teams to achieve greater performance and results
  • Identified various risks and errors to propose corrective action to decision makers
  • Prepared working papers, reports and supporting documentation for audit findings
  • Identified management control weaknesses and provided value added suggestions for remediation
  • Developed and implemented corrective actions to bring business areas in line with standards

System Administrator support

Maloney + Novotny LLC
10.2018 - 05.2019
  • Troubleshooted and fixed hardware and software
  • Maintained phone servers and terminal servers
  • Worked on active directory and group policy
  • Applied and maintained encryption with Kaspersky
  • Used Altiris to deploy, manage, and transfer data, also for Imaging
  • Using VMware to maintain all servers.
  • Managed onboarding and offboarding of employees
  • Completed reports detailing network and systems performance and downtime issues
  • Worked with users to determine areas of technology in need of improved usability
  • Provisioned new software and hardware for use, following established security policies
  • Diagnosed and resolved hardware and software issues
  • Designed and evaluated WAN and LAN connectivity technologies
  • Implemented, developed and tested installation and update of file servers, print servers and application servers
  • Performed network security design and integration duties
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Identified and resolved network congestion issues and bottlenecks
  • Developed and documented network policies, procedures and standards
  • Evaluated software products to determine compatibility with existing systems
  • Planned and implemented upgrades to system hardware and software
  • Devised scripts and automation tools to improve system efficiency
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications
  • Diagnosed and executed resolution for network and server issues
  • Analyzed network traffic and performance metrics to optimize system performance

Network Engineer

ForeFront Technology inc.
09.2017 - 09.2018
  • Configured and maintained network infrastructures such as Cisco switches, routers, access points, firewall (ASA) and wireless controllers
  • Installed and maintained hardware, software and Lan and Wan Networks
  • Configured and installed windows server also configured DHCP
  • Configured and maintained active directory, email, printers, IP phones, cell phones, and back up
  • Managed Microsoft 365, cloud, share sync, and outlook for customers
  • Troubleshooted and fixed Pcs software and hardware
  • Trained users on technology to utilize their business
  • Troubleshooted remote hardware and software
  • Worked on peer-to-peer file sharing remote desktop connectivity
  • Setup, configured, and managed terminal services windows server 2003-2012.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions
  • Troubleshot complex multi-vendor network service provider issues
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks
  • Created VPN infrastructure and allowed for secure remote connections
  • Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality

Business Manager

NOCZone
01.2012 - 08.2015
  • Online service company, used to deal with customers to track their servers and websites.
  • Communicated with customers and vendors positively with particular attention to problem resolution
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions
  • Executed business plans to further strengthen and maximize territory sales and profits

Web developer

Indemaj Technology
06.2010 - 06.2011
  • Used CMS system called Drupal to build websites, as well as training customers for their websites, HTML, CSS, some of PHP.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages
  • Provided front-end website development using WordPress, Hubspot, and other editing software
  • Oversaw technical issues and troubleshooting requests to resolve user problems
  • Oversaw back-end development using PHP to maintain website integrity
  • Discussed site and app requirements with clients to produce actionable development plans
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility

Education

Network and Communication Management -

Keller Graduate School of Management
Illinois City, IL
01.2015

Bachelor Degree in Computer science -

University of Jordan
Amman, Jordan
01.2011

Skills

  • Technical support expertise
  • Customer Service and Communication Skills
  • Diagnostics and troubleshooting
  • Excellent team player
  • Wireless area networking
  • Network support and Troubleshooting
  • Cloud-Based Software Deployment
  • Application installations
  • Mac OS and Windows Operating System
  • Software Installation
  • Hardware diagnostics and installation
  • Mobile Device Management
  • Active Directory
  • Microsoft 365
  • VoIP Systems

Certification

  • AZure104 (studying for the test)
  • CCNA (took training only)
  • CCNP(took training only)

Roles And Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Timeline

Telecommunications Specialist

05.2021 - 12.2022

IT Audit Specialist

Maloney + Novotny LLC
05.2019 - 04.2020

System Administrator support

Maloney + Novotny LLC
10.2018 - 05.2019

Network Engineer

ForeFront Technology inc.
09.2017 - 09.2018

Business Manager

NOCZone
01.2012 - 08.2015

Web developer

Indemaj Technology
06.2010 - 06.2011

Network and Communication Management -

Keller Graduate School of Management

Bachelor Degree in Computer science -

University of Jordan

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Bara Abu Jries