Marius Jackson
CHICAGO,IL
Summary
Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
26
26
years of professional experience
Work History
Telecommunications Specialist
AT&T
04.1998 - Current
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
Education
Associate of Applied Science - Electronics Technology
DeVry University
Chicago, ILSkills
- Internet of Things
- Network Troubleshooting
- Unified Communications
- Network Security
- Installation and Maintenance
- Troubleshooting and Resolution
Timeline
Telecommunications Specialist
AT&T
04.1998 - Current
Associate of Applied Science - Electronics Technology
DeVry University