ASHLEE KING
Novi,MI
Summary
Dedicated and results-driven Customer Service Professional with nearly 9 years of experience delivering exceptional customer support and building lasting relationships with clients. Skilled in resolving complex issues efficiently, enhancing customer satisfaction, and fostering company loyalty. I am known for strong communication abilities, a customer-first mindset, and a proven track record of exceeding performance goals. Seeking to leverage expertise in Customer Service and problem-solving to contribute to a dynamic organization that values excellence in customer care.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pollard Banknote Limited
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for Kansas Lottery including winnings and drawings for the Mega Millions and Powerball and other draw-based games.
- Updated customer personal information in regards to Address, Social Security Numbers and Date of Birth.
- Providing follow ups for customers with escalated matters.
Customer Service Representative
Centene Corporation
01.2022 - 07.2024
- Company Overview: This position is a remote position, but the company owns Meridian Medicaid of Michigan which is located in the heart of Detroit MI
- Assisted members of Meridian and contracted providers
- Assist members and providers by taking calls in a fast-paced environment dealing with account updates, benefits and eligibility, claims inquiry and authorizations
- In times Assisted with outbound calls made out to members for different campaigns and reminders
- This position is a remote position, but the company owns Meridian Medicaid of Michigan which is located in the heart of Detroit MI
Client Service Representative
Henry Ford Health System
02.2020 - 08.2021
- Interacted with patients and doctors on a daily basis
- Checking patients in and out of their appointments and scheduling future appointments
- Helping doctors with paperwork, faxes, and insurance verifications for patients
- Making cold calls to patients who needed to schedule appointments, appointment reminders and in reply to patients who inquired about medical questions
- I also maintained a clean workspace for myself and for patients in the lobby/waiting room
Communication Operator
Henry Ford Health System
04.2019 - 02.2020
- Withheld great customer services to callers by redirecting them to the correct medical department they were looking for within a fast-paced environment
- Assisted with in house calls from member to doctors on weekend hours to assist with communication between the two
- Took patients medical request for the after hours Provider on call for them to follow up with the patients.
General Sales Associate
Victoria's Secret
09.2018 - 04.2019
- I was responsible for store layout, also known as visual work
- Each morning for the brand we would receive inventory to set out on the sales floor
- I also specialized in visual/layout design
- When receiving new inventory, to advertise we would create a layout to make new collections noticeable to the buyer/audience
- From time to time I would partake in sales, however my main focus here was visual layout and backroom work for the brand
Sales Associate
Nordstrom
08.2017 - 09.2018
- I maintained positive customer service while focusing on driving sales using advertising strategies
- I was commission based so I was in control of creating my own sales
- I was able to drive sales by building in person relationships with clients and utilizing different social media platforms to drive sales
- I maintained my relationships by outreach with my clients
- Working in Women's handbags and accessories I was able to advertise new items or sale campaigns that we ran on social media or by text to bring attention and sales
- I also specialized in visual advertising designing different layouts within the store to bring attention to multiple brands that Nordstrom carried
Sales Associate
Old Navy
08.2016 - 08.2016
- Providing positive customer service was focused on
- Every shift a section of the store was assigned to me where I maintained cleanliness and put out new inventory
Sales Associate
ALDO
07.2016 - 08.2016
- I maintained customer service levels by greeting customers and guiding them through their shopping experience
- Meeting sales goals for accessories and handbags, I was able to learn marketing from a sales perspective
Sales Associate
TJ Maxx
08.2015 - 07.2016
- I focused on customer service as well as keeping areas of the store clean throughout the day and after closing times
- I also was trained in cash handling using the cash register to process purchases for customers
Education
Degree in Progress - Technical Management; Advertising and Sales
DeVry University-Chicago
Chicago, IL04.2025
High school diploma -
Novi High School
Novi, MI05.2016
Skills
- Phone Professionalism
- Customer Engagement
- Data Entry
- Customer service
- Retail sales
- Sales
Timeline
Customer Service Representative
Pollard Banknote Limited
12.2024 - Current
Customer Service Representative
Centene Corporation
01.2022 - 07.2024
Client Service Representative
Henry Ford Health System
02.2020 - 08.2021
Communication Operator
Henry Ford Health System
04.2019 - 02.2020
General Sales Associate
Victoria's Secret
09.2018 - 04.2019
Sales Associate
Nordstrom
08.2017 - 09.2018
Sales Associate
Old Navy
08.2016 - 08.2016
Sales Associate
ALDO
07.2016 - 08.2016
Sales Associate
TJ Maxx
08.2015 - 07.2016
High school diploma -
Novi High School
Degree in Progress - Technical Management; Advertising and Sales
DeVry University-Chicago
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