Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEE KING

Novi,MI

Summary

Dedicated and results-driven Customer Service Professional with nearly 9 years of experience delivering exceptional customer support and building lasting relationships with clients. Skilled in resolving complex issues efficiently, enhancing customer satisfaction, and fostering company loyalty. I am known for strong communication abilities, a customer-first mindset, and a proven track record of exceeding performance goals. Seeking to leverage expertise in Customer Service and problem-solving to contribute to a dynamic organization that values excellence in customer care.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Pollard Banknote Limited
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for Kansas Lottery including winnings and drawings for the Mega Millions and Powerball and other draw-based games.
  • Updated customer personal information in regards to Address, Social Security Numbers and Date of Birth.
  • Providing follow ups for customers with escalated matters.

Customer Service Representative

Centene Corporation
01.2022 - 07.2024
  • Company Overview: This position is a remote position, but the company owns Meridian Medicaid of Michigan which is located in the heart of Detroit MI
  • Assisted members of Meridian and contracted providers
  • Assist members and providers by taking calls in a fast-paced environment dealing with account updates, benefits and eligibility, claims inquiry and authorizations
  • In times Assisted with outbound calls made out to members for different campaigns and reminders
  • This position is a remote position, but the company owns Meridian Medicaid of Michigan which is located in the heart of Detroit MI

Client Service Representative

Henry Ford Health System
02.2020 - 08.2021
  • Interacted with patients and doctors on a daily basis
  • Checking patients in and out of their appointments and scheduling future appointments
  • Helping doctors with paperwork, faxes, and insurance verifications for patients
  • Making cold calls to patients who needed to schedule appointments, appointment reminders and in reply to patients who inquired about medical questions
  • I also maintained a clean workspace for myself and for patients in the lobby/waiting room

Communication Operator

Henry Ford Health System
04.2019 - 02.2020
  • Withheld great customer services to callers by redirecting them to the correct medical department they were looking for within a fast-paced environment
  • Assisted with in house calls from member to doctors on weekend hours to assist with communication between the two
  • Took patients medical request for the after hours Provider on call for them to follow up with the patients.

General Sales Associate

Victoria's Secret
09.2018 - 04.2019
  • I was responsible for store layout, also known as visual work
  • Each morning for the brand we would receive inventory to set out on the sales floor
  • I also specialized in visual/layout design
  • When receiving new inventory, to advertise we would create a layout to make new collections noticeable to the buyer/audience
  • From time to time I would partake in sales, however my main focus here was visual layout and backroom work for the brand

Sales Associate

Nordstrom
08.2017 - 09.2018
  • I maintained positive customer service while focusing on driving sales using advertising strategies
  • I was commission based so I was in control of creating my own sales
  • I was able to drive sales by building in person relationships with clients and utilizing different social media platforms to drive sales
  • I maintained my relationships by outreach with my clients
  • Working in Women's handbags and accessories I was able to advertise new items or sale campaigns that we ran on social media or by text to bring attention and sales
  • I also specialized in visual advertising designing different layouts within the store to bring attention to multiple brands that Nordstrom carried

Sales Associate

Old Navy
08.2016 - 08.2016
  • Providing positive customer service was focused on
  • Every shift a section of the store was assigned to me where I maintained cleanliness and put out new inventory

Sales Associate

ALDO
07.2016 - 08.2016
  • I maintained customer service levels by greeting customers and guiding them through their shopping experience
  • Meeting sales goals for accessories and handbags, I was able to learn marketing from a sales perspective

Sales Associate

TJ Maxx
08.2015 - 07.2016
  • I focused on customer service as well as keeping areas of the store clean throughout the day and after closing times
  • I also was trained in cash handling using the cash register to process purchases for customers

Education

Degree in Progress - Technical Management; Advertising and Sales

DeVry University-Chicago
Chicago, IL
04.2025

High school diploma -

Novi High School
Novi, MI
05.2016

Skills

  • Phone Professionalism
  • Customer Engagement
  • Data Entry
  • Customer service
  • Retail sales
  • Sales

Timeline

Customer Service Representative

Pollard Banknote Limited
12.2024 - Current

Customer Service Representative

Centene Corporation
01.2022 - 07.2024

Client Service Representative

Henry Ford Health System
02.2020 - 08.2021

Communication Operator

Henry Ford Health System
04.2019 - 02.2020

General Sales Associate

Victoria's Secret
09.2018 - 04.2019

Sales Associate

Nordstrom
08.2017 - 09.2018

Sales Associate

Old Navy
08.2016 - 08.2016

Sales Associate

ALDO
07.2016 - 08.2016

Sales Associate

TJ Maxx
08.2015 - 07.2016

High school diploma -

Novi High School

Degree in Progress - Technical Management; Advertising and Sales

DeVry University-Chicago
ASHLEE KING