Ashlee Lujan
LAS VEGAS,Nevada
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at RDI Corporation, enhancing customer loyalty through exceptional service and empathy. Skilled in critical thinking and data entry, I significantly exceeded team goals by fostering client satisfaction. My approach combines active listening and problem resolution, ensuring swift and satisfactory outcomes for all.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
RDI Corporation
09.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Del Sol Academy of Performing Arts
Las Vegas, NV06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
RDI Corporation
09.2019 - Current
High School Diploma -
Del Sol Academy of Performing Arts
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