Ashlee Lyson
Fayetteville,NC
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Demonstrating a commitment to continuous improvement and excellent communication, I've consistently enhanced customer satisfaction and team efficiency, positioning myself as a reliable and responsible asset in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waitress
Longhorn
Fayetteville, NC
09.2023 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Processed accurate cash and credit card transactions
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Scheduling Coordinator
Gastroenterology Clinic
Fayetteville
05.2024 - 03.2025
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided support in resolving scheduling conflicts between employees.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Collected, filed, scanned, and retrieved confidential patient information.
- Maintained accurate records of collections, adjustments and denials in the system.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
Employee
Sprouts
Reno, NV
03.2021 - 11.2022
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Maintained a clean and orderly work environment
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store
- Developed strong customer service skills while assisting customers in locating items throughout the store
- Sorted pallets and containers and transported items to sales floor for stocking
- Complied with all company policies and procedures
Skills
- Quality Control
- Accurate money handling
- Self Motivation
- Reliable and Responsible
- Continuous Improvement
- Problem-Solving
- Excellent Communication
- Adaptable and Flexible
Timeline
Scheduling Coordinator
Gastroenterology Clinic
05.2024 - 03.2025
Waitress
Longhorn
09.2023 - Current
Employee
Sprouts
03.2021 - 11.2022