Marleivy Tatiana Hardy
Las Vegas
Summary
With a proven track record at Brasa Roja, I excel in customer service and quality assurance, enhancing satisfaction and operational standards. Skilled in multitasking and attention to detail, I significantly increased sales and ensured compliance with USDA standards. My ability to foster team collaboration and troubleshoot ensures efficiency and quality in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Waitress
Brasa Roja
09.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
Quality Assurance
Pitman Farms
01.2020 - 05.2021
- Meticulously inspected finished products for quality assurance and adherence to specifications.
- Ensure compliance with USDA standards
Ensure good commercial practices in the delivery and humane handling of birds. - SSOP/GMP control pre-operational and operational verification.
- Documentary findings with immediate corrective action.
- Daily verification of all procedures implemented in the plant to prevent contamination in the product.
- Verify the application of the correct label and inspection mark for the finished product.
Supervise HACCP verification, including CCPs and pre-shipment review.
Production Lead
Z&Z Manufacturing
01.2019 - 12.2019
- Supervise product operations and ensure quality control.
- Optimize efficiency and resolve production problems.
- Maintain safety standards.
Manage inventories of raw materials and finished products. - Detect non-conformities and separate defective products.
- Clean and tidy the work area before, during and after the workday.
- Pack and store products.
Education
Associate of Business Administration - Business Administration
UTS Santander
Colombia12-2018
Skills
- Customer service
- Quality assurance background
- Quality control
- Strong multitasking
- Image quality assurance
- Troubleshooting
- Team collaboration
- Manufacturing operations
- Attention to detail
- Safe food handling
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Waitress
Brasa Roja
09.2022 - 01.2024
Quality Assurance
Pitman Farms
01.2020 - 05.2021
Production Lead
Z&Z Manufacturing
01.2019 - 12.2019
Associate of Business Administration - Business Administration
UTS Santander
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