Ashlee Morris
Reedsburg,WI
Summary
Achieved successful client outcomes through effective assessment and resource management.
Delivered crisis intervention solutions that enhanced client support services.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Retail Agent
Cell Plus/us Cellular
Reedsburg, WI
03.2025 - 04.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Developed in-depth product knowledge to assist customers in selecting appropriate devices and accessories.
- Trained new sales staff on effective selling techniques and customer engagement strategies.
- Implemented promotional campaigns to enhance product visibility and drive sales performance.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with team members to achieve monthly sales targets and optimize inventory levels.
- Led initiatives to enhance store presentation, ensuring alignment with brand standards and increasing foot traffic.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
Staff Member
Boys & Girls Clubs of America
Reedsburg, WI
01.2022 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Front Desk Manager
Liberty lodge motel
Omaha, NE
03.2011 - 05.2020
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed training programs for front desk staff, enhancing customer service skills and operational efficiency.
- Coordinated daily front desk schedules, optimizing staffing levels to meet peak demand periods.
- Managed inventory of supplies and materials, ensuring adequate resources for daily operations.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
Outreach Coordinator
Apogee Llc
Omaha, NE
01.2012 - 11.2015
- Request specific donations and spacific needs for underprivileged clients.
- Promoted civic engagement among residents by encouraging active involvement in neighborhood associations, committees, and advocacy groups.
- Developed and executed fundraising campaigns to increase donor engagement and contributions.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
Cdac Case Management Therapists - Chemical Dependency Therapy
Metropolitan community college omaha
Omaha, NE08-2026
Skills
Oversaw case management processes to optimize client outcomes
Strategized time management practices to enhance team efficiency
Directed case documentation efforts to ensure compliance and accuracy
Led problem-solving initiatives to develop innovative solutions
Leveraged nonprofit experience to strengthen organizational impact
Championed community engagement efforts to build lasting relationships
Cultivated partnerships to expand resource availability
Executed research projects to guide program development
Delivered remote support services to enhance client accessibility
Administered application support to improve user engagement
Supervised mobile device management to ensure operational effectiveness
Employed active listening techniques to foster trust and rapport
Articulated ideas clearly in verbal and written communications
Facilitated decision-making processes to drive strategic initiatives
Promoted cross-cultural sensitivity to enhance collaborative efforts
Advocated for self-care practices to improve team morale
Set and maintained healthy boundaries to protect professional integrity
Uphold professionalism and ethical standards in all interactions
Certification
CPR Certification, Driver's License
Timeline
Retail Agent
Cell Plus/us Cellular
03.2025 - 04.2026
Staff Member
Boys & Girls Clubs of America
01.2022 - 08.2022
Outreach Coordinator
Apogee Llc
01.2012 - 11.2015
Assistant Front Desk Manager
Liberty lodge motel
03.2011 - 05.2020
Cdac Case Management Therapists - Chemical Dependency Therapy
Metropolitan community college omaha