Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ashlee Ouderkirk

East Lansing

Summary

Dynamic and results-oriented professional with extensive experience. Proven expertise in customer service, adept at resolving inquiries and enhancing client satisfaction. Skilled in scheduling, and document management, with a strong commitment to accuracy and efficiency in all tasks.

Overview

2
2
years of professional experience

Work History

Service Center Representative

Michigan State University
05.2024 - Current
  • Responded to customer requests for products and services.
  • Managed timely and effective replacement of damaged or missing items.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures.

Office Assistant

Thrun Law Firm
07.2023 - Current
  • Prepared and edited documents to produce precise and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
  • Edited documents to keep company materials free of grammar errors.
  • Processed incoming and outgoing mail and packages according to procedures.

Event Staff Intern

State of Michigan
08.2024 - 12.2024
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Followed strict guidelines for handling confidential information.
  • Sorted and organized files, spreadsheets, and reports.

Education

Bachelor of Science - Political Science Pre-Law

Michigan State University
East Lansing, MI
05-2026

Skills

  • Scheduling
  • Customer service
  • Mail distribution
  • CRM software
  • MS office

Affiliations

  • Michigan State Mock Trial
  • Empowering Women in Law

Timeline

Event Staff Intern

State of Michigan
08.2024 - 12.2024

Service Center Representative

Michigan State University
05.2024 - Current

Office Assistant

Thrun Law Firm
07.2023 - Current

Bachelor of Science - Political Science Pre-Law

Michigan State University

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Ashlee Ouderkirk