Tanya Ayres
Las Vegas
Summary
Service center representative with proven expertise in claims processing and patient scheduling at Ableto Inc. Recognized for delivering exceptional customer service and effective problem-solving in fast-paced environments. Committed to ensuring HIPAA compliance while enhancing patient engagement and satisfaction.
Overview
27
27
years of professional experience
Work History
Service Center Representative
AbleTo Inc.
03.2022 - Current
- Answered calls from patients, therapists, insurance providers through Cxone and Max pro phone systems
- Addressed billing, benefit, and claims inquiries while adhering to HIPAA regulations and company policies
- Conducted benefit checks using United Healthcare, Provider Express, Mahler, UMR
- Facilitated patient log in support, ensuring access to necessary information
- Scheduled/rescheduled patient appointments
- Managed DeskPro ticket support, documenting case notes in patient files for accurate record-keeping
- Accessed and updated claims, demographics, and created patient charts in Athena
- Utilized Salesforce to confirm patient information, document calls, questions and complaints.
Lead Technician/Supervisor
Shepherd Eye Center
Las Vegas
12.2014 - 02.2022
- Approved time cards and time off with ADP, then transitioned to Paycom
- Coordinated clinic schedule, assigning employees to specific jobs to ensure coverage.
- Oversaw employee callouts, adjusting schedules to maintain operational efficiency.
- PRK Refractive Surgery Assistant
- Administered drops, taped lids and put in lid speculum
- Call Center/Scheduler
- Scheduled patient appointments and followed up on treatment via phone to enhance patient experience.
- Facilitated patient chart distribution for efficient workflow.
- Distributed patients’ charts
- Approved and overrode appointments for add on emergencies
- Assisted any patients or employees with questions
- Performed OCT testing on Zeiss Cirrus to capture Optic nerve, cornea thickness, anterior segments and macula scans
- Handled photos on a fundus
- Las Vegas, NV
Sales Associate
Bed Bath and Beyond
Las Vegas
11.2013 - 12.2014
- Guided customers in locating and ordering products to enhance shopping experience
- Processed purchases, exchanges, and returns to ensure customer satisfaction
- Restocked merchandise on shelves to ensure continuous product availability
- Utilized JDA program to check inventory, process damaged goods, and check possible theft indicators
- Answered phones and provided overall customer service
- Las Vegas, NV
Sales Assistant/Training Assistant
Trane
City of Industry
12.1998 - 07.1999
- Prepared materials and set up equipment for training sessions to enhance learning experience
- Assisted Training Director with class presentations
- Managed typing, filing, copying, and order entry to streamline administrative processes
- Supported reception team during busy hours to ensure smooth operations
- City of Industry, CA
Education
High School Diploma -
Temescal Canyon
Lake Elsinore, CA01-1997
Physical Therapy Aide Certification -
Ashworth College
Skills
- Claims processing
- Billing support
- Patient scheduling
- HIPAA compliance
- CRM software
- CRM expertise
- Appointment scheduling coordination
- Data entry accuracy
- Call center experience
- Issue resolution
- Account issue resolution
- Workload prioritization
- Time management
- Attention to detail
- Excellent customer service skills
- Customer engagement
- Complaint handling
- Follow-up skills
- Communication skills
- Problem-solving
- Team collaboration
- Active listening
- Active listening
Education And Skills
High School Diploma, Physical Therapy Aide Certification, Ashworth College, Excellent customer service skills.
Leadership/management classes provided by Shepherd Eye Center
Timeline
Service Center Representative
AbleTo Inc.
03.2022 - Current
Lead Technician/Supervisor
Shepherd Eye Center
12.2014 - 02.2022
Sales Associate
Bed Bath and Beyond
11.2013 - 12.2014
Sales Assistant/Training Assistant
Trane
12.1998 - 07.1999
High School Diploma -
Temescal Canyon
Physical Therapy Aide Certification -
Ashworth College