Jessica Patterson
Lithonia,GA
Summary
Skilled patient service representative specializing in appointment scheduling and patient coordination. Strong knowledge of HIPAA compliance ensures confidentiality and security of patient information. Committed to improving patient experiences through clear communication and efficient problem-solving.
Overview
5
5
years of professional experience
Work History
Patient Service Representative - Call Center
Emory Healthcare
Atlanta, Georgia
01.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance patient experience.
- Collected and verified patient information during intake process.
- Coordinated communication between patients and medical staff to ensure seamless care.
- Handled patient inquiries and resolved issues promptly to maintain high patient satisfaction.
- Maintained accurate medical records using electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
Sales Associate
Ikea
Atlanta, Georgia
08.2022 - 06.2024
- Guided customers in selecting home furnishings and decor items to enhance their shopping experience.
- Coordinated with team members to maintain optimal merchandise stock levels, ensuring product availability.
- Provided product knowledge and recommendations to enhance customer experience.
- Fostered customer relationships through friendly service, contributing to increased store loyalty.
- Greeted customers and provided exceptional customer service.
Compliance Specialist - Onboarding
Insight Global
Atlanta, Georgia
07.2021 - 03.2022
- Assisted in managing employee documentation and compliance requirements during onboarding.
- Collaborated with HR to streamline onboarding process, improving overall employee integration.
- Facilitated new employee orientation sessions, enhancing onboarding experience and integration.
- Utilized applicant tracking systems to monitor onboarding progress and documentation completion.
- Tracked new hire paperwork completion, ensuring accuracy of submitted information.
Education
Associate of Applied Science - Paralegal Studies
Georgia Piedmont Technical College
Clarkston, GA05-2020
Skills
- Patient coordination
- Appointment scheduling
- Claims processing
- Insurance knowledge
- HIPAA compliance
- Customer relationship management
Timeline
Patient Service Representative - Call Center
Emory Healthcare
01.2024 - Current
Sales Associate
Ikea
08.2022 - 06.2024
Compliance Specialist - Onboarding
Insight Global
07.2021 - 03.2022
Associate of Applied Science - Paralegal Studies
Georgia Piedmont Technical College