Ashlee Phiseme
Lake Park
Summary
Dedicated and results-driven dining services professional with 6+ years of progressive experience in senior living environments. Skilled in staff leadership, customer relations, scheduling, inventory oversight, and maintaining high standards of safety and service. Known for strong communication, problem-solving, and keeping operations organized and efficient. Holds a Bachelor’s degree in Health Science with a minor in Health Administration and seeking to leverage hospitality expertise and administrative knowledge to transition into a healthcare-focused role in service coordination, resident services, or healthcare support.
Overview
7
7
years of professional experience
6070
6070
years of post-secondary education
1
1
Certification
Work History
Front Desk Guest Service Agent
Fairfield Inn Marriott
Jupiter
05.2025 - Current
- Greeted guests warmly and provided efficient check-in and check-out services.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated room assignments and ensured accurate billing for all guests.
- Maintained cleanliness and organization of front desk area for professionalism.
- Provided information on hotel services, local attractions, and dining options.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Handled cash transactions securely while processing payments at the front desk.
Dining Room Manager
Brookdale Senior Living
Palm Beach Gardens
07.2023 - Current
- Managed daily operations of the dining room, ensuring smooth and efficient service.
- Oversaw a team of XX servers, providing guidance and support to maximize customer satisfaction.
- Collaborated with kitchen staff to ensure the timely delivery of food orders and maintain high quality standards.
- Created weekly schedules for dining room staff, optimizing coverage based on anticipated customer volume.
- Monitored inventory levels of dining supplies and equipment, coordinating with the purchasing department for timely replenishment.
- Resolved customer complaints or concerns promptly and effectively, striving for complete customer satisfaction
- Trained new hires on restaurant policies, procedures, and service standards to maintain consistency across the team.
- Maintained accurate records of reservations, seating arrangements, special requests, and VIP guests' preferences
- Analyzed sales data regularly to identify trends in customer preferences, and adjust offerings accordingly.
- Created a positive work environment by fostering teamwork among dining room staff members.
- Learned how to operate on Excel, labor hours, and budgeting within certain charges in the department.
Dining Room Supervisor
Brookdale Senior Living
Palm Beach Gardens
10.2019 - 07.2023
- Proven experience leading and managing dining room staff, including servers, hosts, and bussers
- Strong ability to train, mentor, and motivate team members to deliver exceptional service.
- Experience in handling staffing schedules, delegating tasks, and ensuring appropriate coverage during peak hours
- Outstanding interpersonal skills and a customer-centric approach to resolving issues and complaints
- Ability to maintain a high level of customer satisfaction by ensuring efficient service, and a positive dining experience.
- ServSafe or food handler certification.
- Ability to communicate service standards and expectations to the dining room team clearly and consistently.
Server
Brookdale Senior Living
Palm Beach Gardens
10.2018 - 10.2019
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.
Education
Bachelor of Arts - Health Science
Florida Atlantic University
Boca Raton, FLMinor - Health Administration
Florida Atlantic University
Boca Raton, FLAssociate of Arts -
Palm Beach State College
Lake Worth, FLSkills
- Team management
- Food safety
- Food presentation
- Guest relations
- Customer service
- Menu planning
- Work scheduling
- Fine dining experience
- Sanitation standards
- Inventory control
Affiliations
- FAU Alumni
- PBSC Alumni
Certification
- Assisted Living Facilty Administrator Certification
- Serve Safe Certification
Education
other,other,other
Timeline
Front Desk Guest Service Agent
Fairfield Inn Marriott
05.2025 - Current
Dining Room Manager
Brookdale Senior Living
07.2023 - Current
Dining Room Supervisor
Brookdale Senior Living
10.2019 - 07.2023
Server
Brookdale Senior Living
10.2018 - 10.2019
Bachelor of Arts - Health Science
Florida Atlantic University
Minor - Health Administration
Florida Atlantic University
Associate of Arts -
Palm Beach State College