Ashlee Reyes
Houston
Summary
Knowledge of training methodologies blends seamlessly with strong organizational and communication skills. Committed to fostering productive and cohesive team environment to drive exceptional performance has developed team leadership skills in dynamic, fast-paced environment. Focused on training, mentoring, and fostering team cohesion to drive performance. Seeking to transition into new field to apply and expand these transferable skills effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Shift Leader
Original ChopShop
02.2023 - Current
- Supervised restaurant opening and closing activities, maintaining operational efficiency and safety standards.
- Engaged with guests upon arrival to ensure a warm and inviting atmosphere.
- Monitored employee progress, providing feedback and support to improve skills.
- Provided comprehensive answers to guest questions to enhance customer experience.
- Supervised training sessions to enhance team performance and knowledge retention.
- Developed and implemented training materials for onboarding new staff members.
- Executed shelf stocking procedures to maintain store presentation and enhance customer shopping experience.
- Supported guest experience by guiding individuals in locating desired items.
- Investigated and rectified guest issues, enhancing overall experience.
- Oversaw inventory completion tasks, maintaining organization and efficiency in stock control.
- Facilitated scheduling processes to enhance operational efficiency.
- Improved marketing to attract new customers and promote business.
- Inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Cashier
Pei Wei Asian Kitchen
05.2022 - 01.2023
- Executed opening and closing protocols to ensure smooth daily operations.
- Welcomed customers with a friendly and professional demeanor.
- Provided clear and comprehensive answers to customer queries, ensuring a positive experience.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Collaborated with team members to ensure a clean and organized area.
- Managed cash register duties, ensuring prompt and precise handling of customer payments.
- Executed receipt and processing of returns to maintain customer satisfaction and streamline logistics.
Education
Associate Degree - Nursing
Houston Community College
Houston, TX05-2028
Junior High School Education - undefined
Lamar High School
Houston, TX12.2023
Skills
- Customer dining experience management
- Staff skill enhancement
- Brand awareness
- Standards enforcement
- Social media engagement
- Email management
- Motivational strategies
- Customer transaction management
- Skilled in formatting and editing with Microsoft Word
- Proficient in organization techniques
- Hospitality industry background
- Skilled in managing shift operations
Certification
- Food Handler Certification
- Driver's License
- CM - Certified Manager Certification
Languages
French - Beginner
Spanish - Fluent
English - Expert
Timeline
Training Shift Leader
Original ChopShop
02.2023 - Current
Cashier
Pei Wei Asian Kitchen
05.2022 - 01.2023
Junior High School Education - undefined
Lamar High School
Associate Degree - Nursing
Houston Community College