Ashlee Rivera
Martinsburg
Summary
Customer service and baking specialist skilled in managing inventory and ensuring product quality. Known for resolving customer inquiries and conflicts effectively while collaborating with teams to develop new recipes and maintain high-quality standards in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Baker
Apple Annies
Spring Mills
08.2025 - Current
- Prepared a variety of baked goods following established recipes and techniques.
- Baked fresh bread for the restaurant.
- Operated ovens and mixers to deliver consistent product quality.
- Monitored baking times and temperatures for optimal results.
- Managed inventory of baking ingredients and supplies to maintain workflow efficiency.
- Assisted in developing new recipes that enhanced product offerings.
- Trained junior bakers on best practices and safety protocols.
- Collaborated with team members to maintain a clean and organized workspace.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged finished products into boxes or containers for delivery or sale in store.
Package Handler
Fed ex
Hagerstown
11.2024 - 08.2025
- Loaded and unloaded trucks with accurate package placement.
- Sorted incoming packages for efficient distribution within the facility.
- Conducted quality checks on packages for damage or discrepancies.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety protocols to minimize workplace hazards during operations.
- Maintained a clean and organized work environment for safety compliance.
PLANT TECHNICIAN
Procter and Gamble
Inwood
04.2022 - 04.2024
- Supported daily production activities by collaborating with the team and managing machine operations to ensure efficient manufacturing of Swiffer pads.
- Operated and maintained complex machinery in a manufacturing environment to ensure constant production.
- Conducted routine maintenance tasks and inspections to improve overall plant efficiency and productivity.
- Implemented safety protocols and trained new employees on proper equipment operation to ensure a safe working environment.
OVERNIGHT STOCKER
Walmart
Martinsburg
01.2021 - 04.2022
- Proficient in organizing and restocking inventory efficiently and accurately in a fast-paced retail environment.
- Demonstrated ability to prioritize tasks and meet deadlines while maintaining a high attention to detail.
- Proven track record of providing excellent customer service, including assisting with product location and answering inquiries.
FOOD SERVICE
Subway
Clearbrook
03.2019 - 03.2021
- Proven ability to handle challenging customer interactions and resolve conflicts efficiently.
- Extensive experience in handling customer inquiries, managing complaints, and ensuring customer satisfaction.
- Sliced fruits, vegetables and meats for use in food service.
Education
GED -
GED
Martinsburg, WV06-2020
Skills
- Baking techniques
- Oven operation
- Recipe development
- Bread making
- Quality control
- Quality assurance
- Food safety regulations
- Inventory management
- Inventory restocking
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Problem solving
- Creative problem solving
Timeline
Baker
Apple Annies
08.2025 - Current
Package Handler
Fed ex
11.2024 - 08.2025
PLANT TECHNICIAN
Procter and Gamble
04.2022 - 04.2024
OVERNIGHT STOCKER
Walmart
01.2021 - 04.2022
FOOD SERVICE
Subway
03.2019 - 03.2021
GED -
GED