Ashlee Roberts
Frisco City,AL
Summary
Proactive Administrative Assistant, Loan Specialist, and Server/Bartender with extensive experience in customer service, data entry, and recordkeeping. Successfully managed multi-line phone systems, ensured confidentiality, and improved loan approval turnaround times. Strong problem solver with skills in Microsoft Word, office administration, and POS systems, bringing dedication and efficiency to any role.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
North Baldwin Infirmary
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Register patient appointments
- ER Registration and collecting copays
- Calling patients to pre register prior to appointment.
- Verifying patients insurance
Loan Specialist
Speedee Loans
08.2018 - 07.2022
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Called customers for renewals balance and payment options.
- Balanced checkbook, made daily deposits.
Server/Bartender
R&R Seafood
03.2015 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
GED -
Jefferson Davis Community College
Atmore, AL02.2010
Skills
- Customer Service
- Data Entry
- Microsoft Word
- Computer Proficiency
- Filing
- Clerical Support
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
North Baldwin Infirmary
07.2021 - Current
Loan Specialist
Speedee Loans
08.2018 - 07.2022
Server/Bartender
R&R Seafood
03.2015 - 07.2021
GED -
Jefferson Davis Community College
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