Ashlee Robinson

Finance & bookkeeping

• Oversaw all bookkeeping functions including accounts payable/receivable, bank reconciliations, and general ledger maintenance
• Prepared and filed sales tax returns across multiple jurisdictions, ensuring timely and accurate remittance
• Managed payroll withholding tax calculations, filings, and reconciliations in compliance with IRS and state requirements
• Generated financial reports and supported leadership with budget tracking and cash flow analysis
• Reduced overdue collections by 97% in less than a year

Human resources

• Managed full-cycle recruitment including job postings, candidate screening, interview coordination, and offer letters
• Designed and executed onboarding programs to integrate new hires into company culture, policies, and systems
• Maintained employee records and ensured compliance with federal and state employment regulations
• Administered employee benefits, leave tracking, and HR policy documentation

IT & systems setup

• Coordinated IT setup for new hires including hardware provisioning, software installation, and account configuration
• Served as primary point of contact for onboarding technology needs, ensuring employees were system-ready on day one

• Developed customer onboarding processes to enhance user experience and retention.
• Analyzed customer feedback to identify trends and recommend product improvements.
• Collaborated with cross-functional teams to resolve client issues efficiently.
• Led training sessions for customers, ensuring effective product utilization and satisfaction.
• Established long-term relationships with clients, fostering trust and loyalty.

• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Implemented effective communication strategies that fostered long-lasting connections with customers.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

• Responsible for guiding customers through their implementation and adoption process.
• Ensured customer satisfaction that lead to annual renewals and contract expansion.
• Answered questions and facilitated data requests, user feedback, and bug reporting to our development team.
• Acted as the voice of the customer, holding both external and internal meetings to ensure we are meeting the customers expectations .
• Created customer support strategies to increase customer retention.

• Responsible for invoicing customers and any corresponding collections efforts.
• Maintained positive customer relationships when discussing financial matters.
• Developed systems to track and log work issues.

• Connected with customers to address questions and resolve issues through phone and email.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Contributed ideas and practical solutions to support process improvement efforts.