Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Schuman

Navarre,FL

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Personable Phone Operator with excellent abilities. Successful team player with many years in business. Known for eloquence and reliability.

Overview

3
3
years of professional experience

Work History

Hostess/ Expo

Marriot Hotel
Navarre, Florida
05.2024 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Handled cash payments and reconciled daily transactions accurately.
  • Provided excellent customer service by addressing customer needs promptly.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Shift Lead Supervisor

Buffalo Wild Wings
Navarre, Florida
01.2023 - 05.2024
  • Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
  • Ensured all daily operations were in compliance with safety standards and regulations.
  • Created schedules for team members and monitored attendance records.
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Maintained accurate inventory records of products used during shifts.
  • Collaborated with management to develop plans for improving productivity and reducing costs.
  • Prepared daily reports detailing shift activities including labor hours worked, number of units produced..
  • Managed employee breaks and lunches according to established guidelines while maintaining production goals.
  • Identified areas where additional training was required to improve employee performance.
  • Analyzed data from previous shifts to identify trends in production issues or errors.
  • Followed up with customers to ensure satisfaction with services provided.
  • Collaborated with other departments in order to improve service delivery processes.
  • managed money, receipts, and inventory

Head Hostess

Windjammers
Navarre, Florida
06.2021 - 09.2023
  • Greeted guests upon arrival and escorted them to their tables.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Assisted with seating arrangements for large groups and special occasions.
  • Answered phone calls, made reservations upon each guests.
  • Trained new staff on proper hosting procedures and policies.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.

Education

Some College (No Degree) - Environmental Science

University of Phoenix
Tempe, AZ

Skills

  • Server Support
  • Event Planning
  • Guest Engagement
  • Food Running
  • Reservations Management
  • Customer Service
  • Reservation Management
  • Customer service expertise
  • Menu knowledge
  • Point of sale systems
  • Menu Memorization
  • Effective customer upselling
  • Check payment processing
  • Payment Processing
  • Reservation coordination
  • Strong interpersonal skills
  • Detail Oriented
  • Phone Etiquette
  • Effective Multitasking

Timeline

Hostess/ Expo

Marriot Hotel
05.2024 - Current

Shift Lead Supervisor

Buffalo Wild Wings
01.2023 - 05.2024

Head Hostess

Windjammers
06.2021 - 09.2023

Some College (No Degree) - Environmental Science

University of Phoenix
Ashlee Schuman