Emma Sims
Ball Ground,GA
Summary
Dedicated professional with extensive experience at Campania Italian Restaurant, excelling in customer service and dining room management. Proven ability to enhance guest relations and streamline reservations coordination, ensuring optimal dining experiences. Strong multitasking skills and a commitment to food safety contribute to a welcoming atmosphere and high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Restaurant Hostess/ Food Expo
Campania Italian Restaurant
08.2024 - Current
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed reservation system, coordinating guest flow during peak hours to enhance service efficiency.
- Trained new host staff on operational procedures, improving team performance and guest interactions.
- Collaborated with kitchen and waitstaff to communicate special requests, ensuring seamless service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Volunteer
Creekview Spirit Wear Shop
2023 - 2026
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with event organizers to align concession offerings with game day requirements.
- Improved overall classroom organization by creating an efficient system for tracking materials and supplies inventory.
Volunteer
Creekview Concession Stand Football Games
2022 - 2026
- Managed concession stand operations during football games, ensuring smooth service and customer satisfaction.
- Maintained inventory levels and coordinated restocking of food and beverage supplies.
- Implemented cash handling procedures to ensure accurate financial transactions at concession stand.
Sales Volunteer
Big Springs Farm Pumpkin Patch
2022 - 2025
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
In-Home Babysitter
2022 - 2024
- Supervised children's activities, ensuring safety and engagement during playtime.
Summer Camp Counselor
Camp Arrowhead, Stonecreek Church
2022 - 2024
- Supervised daily camp activities to ensure participant safety and engagement.
- Developed and implemented creative programming for youth, enhancing overall camp experience.
- Ensured compliance with safety regulations, maintaining high standards of care throughout the summer session.
- Provided emotional support to campers when needed, fostering a sense of belonging within the community.
- Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
Education
High School Diploma -
Creekview High School
Canton05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Guest relations
- Server support
- Dining room management
- Reservations coordination
- Safe food handling
- Quality control analysis
Timeline
Restaurant Hostess/ Food Expo
Campania Italian Restaurant
08.2024 - Current
Volunteer
Creekview Spirit Wear Shop
2023 - 2026
Volunteer
Creekview Concession Stand Football Games
2022 - 2026
Sales Volunteer
Big Springs Farm Pumpkin Patch
2022 - 2025
In-Home Babysitter
2022 - 2024
Summer Camp Counselor
Camp Arrowhead, Stonecreek Church
2022 - 2024
High School Diploma -
Creekview High School