Ashlee Shepherd
Dallas,TX
Summary
Compassionate Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, care coordination, and resource management. Excel in communication, empathy, and problem-solving, ensuring exceptional care delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
Care Manager
Galliant Autism Care
Midland, Texas
11.2025 - Current
- Coordinated individualized care plans for autism support services at Galliant Autism Care.
- Collaborated with clinicians, therapists, and families to align treatment goals.
- Reviewed client progress notes and updated care documentation for accuracy.
- Supported intake assessments and service planning for new autism care clients.
- Guided families through resources, referrals, and care navigation options.
- Addressed urgent client concerns with calm, empathetic communication.
- Trained staff on care procedures and family support standards.
- Ensured that all documentation is completed accurately according to state regulations.
- Provided crisis intervention services to clients when necessary.
- Assisted clients in developing and achieving short-term and long-term goals.
- Participated in team meetings with other staff members to discuss case management issues.
Registered Behavioral Therapist (RBT V/Lead RBT)
Gallant Autism Care
Midland and Burleson, TX
04.2024 - 11.2025
- Chosen to be Lead RBT in Midland center.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Implemented behavioral intervention plans created by clinical supervisors.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or training.
Registered Behavioral Therapist (RBT V)
Behavioral Innovations
Lubbock, TX
07.2022 - 03.2024
- Monitored client progress using data collection systems such as direct observation, self-monitoring, rating scales, and parent and teacher report forms.
- Adhered strictly to ethical guidelines outlined by governing organizations such as The Association for Behavioral Analysis International.
- Utilized positive reinforcement strategies consistently throughout all interactions with clients.
- Provided comprehensive behavioral therapy services to children with autism spectrum disorder and other developmental disabilities under the age of 12.
- Utilized verbal behavior techniques such as discrete trial training, natural environment training, chaining, shaping, prompting, and fading.
- Provided crisis intervention services during times of high stress or emotional distress.
- Instructed caregivers on how to implement interventions effectively while providing guidance on how to modify procedures when needed.
- Facilitated social skills groups for children with special needs in a clinical setting.
- Advised clients on when to stop therapy or seek additional help.
- Guided clients in the development of skills or strategies for dealing with problems.
- Performed crisis interventions to help ensure the safety of patients and others.
- Assisted them in understanding, dealing with, and supporting clients and patients.
- Monitored clients use of medications.
- Continuously maintained a clean and organized work environment.
- Completed all the necessary checklists/tests to be an RBT V.
Server/Take-out/Host/Expo
Teddy Jacks
Lubbock, TX
03.2019 - 06.2022
- Take complete accountability for customer satisfaction by being patient and courteous while listening and fulfilling their needs.
- Take pride in giving every customer accurate and timely service while they enjoy their experience.
- Able to keep calm and continue to provide quality service even during hectic times with often challenging customers.
- Train new servers on all aspects of the position
- Set the tone for customer experience in the restaurant through greeting and welcoming.
- Monitor the cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.
- Support servers and bussers through high-volume shifts with food running and table clearing.
- Responsible for balancing the register throughout the shift.
- Quality control to ensure orders are fulfilled properly and promptly when leaving the kitchen.
- Ensure each order appeals to the customer.
- Act as the liaison between the kitchen staff and wait staff.
- Direct and lead kitchen staff during rush
Education
Masters of Education (M.Ed.) - Special Education with a Concentration in Applied Behavioral Analysis
Texas Tech University
Lubbock, TX08-2026
Bachelor Of Science (B.S.) - Speech, Language and Hearing Sciences
Texas Tech University-Health Sciences Center
Lubbock, TX05-2024
Skills
- Applied behavior analysis
- Behavior intervention
- Data collection
- Care coordination
- Case management
- Crisis intervention
- Family communication
Volunteer
- Special Education Prom, Lubbock, TX, Was given the pleasure of being invited to two senior high school special ed proms, one of which was regional. Assisted each girl in getting dressed and ready. I encouraged and helped our kids introduce themselves and interact with kids from other schools.
- Life Skills Teacher's Aide, Lubbock, TX, Carried out behavior modification and personal development programs under the supervision of special education instructors., Provided disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms., Cared for and watched each child during my time with them.
- Hillside, Lubbock, TX, Volunteered every Wednesday for a year to teach mentally and physically disabled children and adults arts and crafts., Responded quickly to the needs of the students.
- Special Education Field Day Volunteer, Lubbock, TX, Encouraged kids to exercise and participate in all field activities., Motivated each participant as they attempted each event and kept them focused, but still able to express their emotions., Kept kids safe by ensuring they remained in our section and stayed hydrated throughout the event.
Extracurricular Activities
High School Varsity and USA Swim Team.
Timeline
Care Manager
Galliant Autism Care
11.2025 - Current
Registered Behavioral Therapist (RBT V/Lead RBT)
Gallant Autism Care
04.2024 - 11.2025
Registered Behavioral Therapist (RBT V)
Behavioral Innovations
07.2022 - 03.2024
Server/Take-out/Host/Expo
Teddy Jacks
03.2019 - 06.2022
Masters of Education (M.Ed.) - Special Education with a Concentration in Applied Behavioral Analysis
Texas Tech University
Bachelor Of Science (B.S.) - Speech, Language and Hearing Sciences
Texas Tech University-Health Sciences Center