ASHLEE VALENTIN
GRAND BLANC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Consumer Loan Manager
ChoiceOne Bank
Fenton, MI
04.2025 - Current
- Managed consumer loan portfolio, ensuring compliance with regulatory guidelines and internal policies
- Developed and implemented loan processing workflows to enhance operational efficiency and accuracy
- Conducted risk assessments on loan applications, improving decision-making processes for approvals
- Collaborated with cross-functional teams to streamline communication between departments, enhancing service delivery
- Contributed to the development of internal policies and procedures related to consumer lending operations, ensuring consistency and adherence to industry best practices
- Mentored new hires on company policies, procedures
- Collaborated with sales teams to develop strategies for increasing loan volume among new customers
- Regularly reviewed team performance metrics, identifying areas for improvement and providing targeted coaching accordingly
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Created and managed financial models to evaluate corporate investments and acquisitions
Mortgage Post Close Admin II
The State Bank
Fenton, Michigan
08.2022 - 04.2025
- Ensured the confidentiality and security of all financial information and documents.
- Collaborated closely with underwriters throughout the entire post-closing process.
- Performed quality assurance reviews on post-close documentation prior to submission.
- Input all new mortgage loans into the mainframe.
- Prepare department cashiers checks as requested.
- Maintain policies/procedures which affect job functions.
- Assist with Loan Servicing audits, and mass loan updates.
- Process discharges/lien releases.
- Coordinated with title companies, lenders, and attorneys to resolve any post-closing issues.
- Coached, mentored and trained new and existing employees on company policies and procedures, resulting in improved performance and customer satisfaction
- PMI Activation, Tax Service Input, Auto Debit setups
- Assemble post close mortgage files from title company
- Maintain tracking log for trailing documents on all closed mortgage loans
Manager
Serendipity Wellness Spa
Linden, Michigan
04.2020 - 01.2022
- Resolved customer complaints and issues promptly, maintaining a positive brand image
- Conducted regular inventory audits to identify discrepancies
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Trained new employees and seasonal employees on job positions
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of 22 employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Education
Criminal Justice
Charles Stewart Mott Community College
Flint, MISkills
- Microsoft Office, Customer Service, Critical Thinking, Problem Solving, Attention to Detail, Computer Literacy, Conflict Resolution, Clerical Skills, Documentation Skills, Adobe Acrobat, Director Unity Client, Point Application, Fiserv Premier
AWARDS
THE STATE BANK TEAMWORK SERVICE AWARD 2024
THE STATE BANK RESULT SERVICE AWARD 2024
Timeline
Consumer Loan Manager
ChoiceOne Bank
04.2025 - Current
Mortgage Post Close Admin II
The State Bank
08.2022 - 04.2025
Manager
Serendipity Wellness Spa
04.2020 - 01.2022
Criminal Justice
Charles Stewart Mott Community College