Ashlee Vann
Jenks
Summary
Dedicated and results-driven professional with over 10 years of experience spanning customer service and salon environments. With a strong ability to deliver personalized client consultations and high-quality results. Proven track record of enhancing customer satisfaction through efficient service, problem-solving, and a client-first approach. Experienced in managing workflows, improving service processes, and driving product sales through effective communication and trust-building. Thrives in fast-paced settings, and brings a high level of organization, adaptability, and professionalism to every role.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Mail Clerk
XBP Global
Tulsa
11.2025 - Current
- Managed incoming and outgoing mail to ensure timely delivery.
- Organized mailroom inventory and maintained supply levels efficiently.
- Maintained a clean and organized mailroom environment for optimal efficiency.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Created labels using barcodes or other labeling software programs.
Event Server
LGC Hospitality Staffing
Oklahoma City
01.2021 - Current
- This is a temp agency, so I can choose when to work, when jobs are available.
- Set up and arranged dining areas for various events.
- Served food and beverages to guests during events.
- Followed health and safety regulations while handling food items.
- Processed payments accurately using point-of-sale systems.
- Engaged with customers to create a welcoming atmosphere and enhance experience.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
Hair Stylist
La Petite
Owasso
01.2020 - 07.2025
- Dedicated hair stylist with a focus on client satisfaction and service efficiency, leveraging extensive knowledge of hair care techniques and products to achieve customized results for clients.
- Consulted with clients to understand their preferences and provide tailored hair services.
- Utilized strong product knowledge to effectively upsell services and products, enhancing client experiences.
- Followed up on client feedback through online reviews, leading to continual improvements and maintaining a 4.9 rating across 542 reviews.
Store Manager
Assist Wireless
07.2019 - 12.2019
- A dedicated professional with extensive experience in customer service and team supervision, now seeking to transition into a role that emphasizes stability and growth.
- Streamlined ticket resolution processes, achieving a 17% reduction in response times and enhancing overall service efficiency.
- Worked closely with cross-functional teams to tackle technical issues, leading to a 36% decrease in errors and improved operational workflows.
- Developed and implemented training programs for staff, significantly enhancing customer service quality and team skills.
- Conducted performance evaluations and feedback sessions to boost team productivity and morale.
- Oversaw inventory management to maintain optimal stock levels, reducing operational disruptions.
Customer Service Representative
Metlife
01.2019 - 06.2019
- Experienced Customer Service Supervisor with a focus on enhancing operational workflows and service efficiency in a fast-paced environment.
- Streamlined customer service processes, reducing response times for client inquiries and improving overall service efficiency.
- Led a team of customer service representatives to address recurring issues, resulting in significant improvements in operational workflows and customer satisfaction.
Help Desk Representative
DXC Technology
01.2018 - 12.2018
- Experienced in enhancing customer service operations with a focus on efficiency and teamwork.
- Improved ticket resolution processes, significantly reducing response times and enhancing service efficiency.
- Worked collaboratively with various teams to tackle recurring technical challenges, resulting in marked improvements in operational workflows.
Customer Service Representative
Alorica
05.2017 - 12.2018
- As a Customer Service Representative at Alorica, I focused on enhancing client satisfaction and resolving inquiries efficiently.
- Handled customer inquiries with a focus on quick resolution and service efficiency, leading to improved client satisfaction.
- Worked collaboratively with team members to identify recurring issues and streamline processes, contributing to effective operational workflows.
Customer Service Representative
Ipacsetters
02.2016 - 05.2017
- Dedicated hair stylist with a strong focus on customer service and operational efficiency, seeking to leverage 10 years of experience in a dynamic salon environment.
- Streamlined appointment scheduling processes, significantly reducing wait times for clients.
- Worked closely with the salon team to troubleshoot and resolve client concerns, enhancing overall service quality.
- Implemented best practices in salon management, leading to improved workflows and client satisfaction.
Sales Associate
Verizon Wireless
03.2015 - 01.2016
- Skilled hair stylist with over 10 years of experience in customer service, adept at enhancing client satisfaction and streamlining salon operations.
- Focused on delivering exceptional hair services while efficiently managing client appointments and consultations.
- Implemented effective communication strategies with clients to understand their needs and preferences, improving repeat business rates.
- Trained and supervised junior staff to ensure high service standards and operational efficiency.
Education
Some College (No Degree) - Cosmetology
Clary Sage College
Tulsa, OKSkills
- Salon Management
- Sanitation
- Hair Coloring
- Operational Workflows
- Service Efficiency
- Ticket Resolution Processes
- Cross-Functional Teams
- Chemical Relaxing
- Thermal Styling
- Hair Design
- Mail sorting
- Parcel tracking
- Label creation
- Event setup
- Problem solving
- Payment processing
- Attention to detail
- Effective communication
Additional Information
American Red Cross, Academic Honor Roll Recipient Achieved 90%+ attendance with an A average at Clary Sage College., Certified Nurses Aid Training Completed training in home health aid.
Certification
Food Handlers
Timeline
Mail Clerk
XBP Global
11.2025 - Current
Event Server
LGC Hospitality Staffing
01.2021 - Current
Hair Stylist
La Petite
01.2020 - 07.2025
Store Manager
Assist Wireless
07.2019 - 12.2019
Customer Service Representative
Metlife
01.2019 - 06.2019
Help Desk Representative
DXC Technology
01.2018 - 12.2018
Customer Service Representative
Alorica
05.2017 - 12.2018
Customer Service Representative
Ipacsetters
02.2016 - 05.2017
Sales Associate
Verizon Wireless
03.2015 - 01.2016
Some College (No Degree) - Cosmetology
Clary Sage College